This was one of the most disappointing hotel experiences I’ve ever had, and I regret booking it for my whole family. I felt embarrassed that my parents, partner, sister, and her children had to spend money on such a poor stay. When we checked in, our rooms were spread out on opposite sides of the hotel, and no one at reception offered to help us find them and it’s such a large hotel it’s very confusing. The rooms themselves were uncomfortable and poorly maintained — They lacked basic amenities such as tea, coffee, sugar, and milk. You even have to pay extra just to use the safe. The beds were just two twin mattresses pushed together on wheels, constantly sliding apart or squeaking with every movement. We even had a view of a bush on our balcony on the bottom floor which people used as a way to dry their tops around the park! The facilities were equally frustrating. Walking through the hallways, we found cockroaches on the floor (dead and alive), which was very off-putting. The hotel shop sells floats and balls, yet when we tried to use them in the pool, lifeguards immediately told us they weren’t allowed. Which so many people lost money doing as there is no clear signs around the pool. The pool itself was unsafe, with broken tiles that cut my sisters children and partner’s feet. On top of that, the pool bar staff were generally rude and unwelcoming, with the exception of Alismar and Desiree, who were friendly and efficient. As for the food, the selection was bland, repetitive, and uninspired across breakfast, lunch, and dinner. It felt like the same options every day with little variety or flavor. Everyone is just walking in each others way, cutting in and lacked organisation to it. The only positive was the entertainment team, who put on enjoyable shows, although even the music became repetitive after a while. Overall, this hotel was a complete letdown. Between the poor service, unsafe facilities, lack of cleanliness, and low-quality food, I would not recommend it to anyone. Sadly, this was money wasted, and I will not be returning.