I have to say that this is not my first time staying in this property, but it's the first time that I found the staff being so friendly and nice. That for me was a great thing. BUT, and it is a big but, the property is starting to feel old and not taken care of. For what once was, such a modern hotel, it really feels dated. Not because of the design, but because it hasn't been maintained well. I would stay here again of course, but because I really like the area of midtown and how close it is to the Design District, but be prepared to feel a bit underwhelmed.