Ac Hotel By Marriott Punta Cana

The AC hotel is a decent hotel at a good location. You can walk to multiple restaurants and do various shopping. The problem with the hotel is that the walls are thin and the quality is not there in the construction. The room design would be describe as minimalist there are no drawers for clothing and few hangers for clothes. The pool is nice but the gym is very small not much equipment just the basics. The breakfast buffet is not bad, there are not alot of options and it changes every morning. The staff in the restauarant was very helpful, kudos to Jefrey, Francisco and Bella. They provided wonderful service and made great recommendations. This hotel serves a lot of flight crews and serves as a business stop over definetley not for the resort type.

They are excellent!! The service was great and the food and drinks were great! Love it! Francisco was an awesome server! The trip was great! We had such a fun time staying at the hotel and they served us at the pool. Everything was such a reasonable price!

This was a business trip. My company reluctantly booked 2 rooms for my colleague and me at this hotel. My colleague checked in earlier, but my flight got delayed and I have arrived after 11P. The clerk at the reception was very confused and couldn't speak much English. He was unable to find my reservation, which was fully paid for by our company's travel agency. After 40 min at the front desk, he finally found my colleague, but said only one room was booked by our agent. He told me the only way for me to stay is to pay for the suite for $470! I really had no choice - the guy was grossly incompetent. Next morning, we spoke to another clerk and we were moved to the room that was already paid for. When I brought it up to the management, they agreed to refund, but, of course never did. 3 days in this hotel were absolutely disastrous. If you like to take a hot shower in the morning, good luck! Ice cold water is going out of the shower head. It gets warmer later in the day. When I complained about no hot water in the shower, i was told that 75% of Dominicans live without hot water... No light in the hallway at night on the 4th floor - i had to my phone's light to navigate. During breakfast, some waiters stated that the breakfast was included with my stay - others demanded payments. This was a really unpleasant experience. I have stayed in really nice hotels in DR in the same price range - this was rater an exception. I will make a formal complaint to Marriott management, of course. Meanwhile, I suggest you stay elsewhere.