We arrived at the hotel at 6 o’ clock in the morning, we were exhausted but the reception did not care about it at all, they said that we need to wait till 14pm because that is the check in time. Several people were checking out between 7:00- 10:00 but they still didn’t gave us the room. Later, when we got to our room we noticed that the balcony door was broken, it didn’t shut so all the warmness from outside came in, bathroom was terrible - dirty and shower was broken, we needed to hold the showerhead during taking shower because showerhead holder was broken.. there were long black hair everywhere - in the bathroom and even in our bed, the safe was broken we couldn’t use it. Very strange thing about this hotel - they do not know what is a duvet and duvet cover. You need to sleep with a sheet and if you get cold they will give you a thin woolen blanket without a blanket cover.. Very disappointed in everything - especially in staff - they don’t really care how you feel while visiting their hotel. Never visiting again.