Firstly, I cannot say a bad word about any of the staff. All of them were very friendly, helpful and professional. The lower rating is due to the fact that for €450 per night I would expect nothing less than perfection. As others have said, the hotel has amazing views from the higher floors, and I believe this is their justification for the room rate. What I don’t expect is an air conditioning unit in the bedroom to be warming the room up, a broken toilet seat that repeatedly broke (we ended up fixing it ourselves in the end) wiring to the hairdryer in the bathroom that was exposed and downright dangerous, an old, stained plastic kettle that sounded like a rocket taking off, thin, ragged curtains that don’t block the sunlight out and uncomfortable mesh chairs on the balcony with no cushions. None of this presents a luxurious experience, In my opinion all of the rooms should have an iron and ironing board. We had to message reception to get one brought to the room and a poor maid had to struggle up the endless steps to bring it. When I plugged it in the wire was hot and again seemed dangerous! The room was clean and we had fresh towels every day, however the rooms need money spending on them to bring them up to date, especially the bathrooms. Getting a sunbed is a bit hit and miss, there aren’t enough for all of the guests, so it depends if people are out or on the beach. In my opinion this hotel needs to offer more than just the views for the price point.