Aegean View Aqua Resort

To begin with we couldn't fully open the door to the bedroom as the bed was in the way, and neither could we shut it as it just wouldn't stay closed. Great start to the holiday. There was also only one cup and glass tumbler for 2 adults, the milk was out of date showing 02 October - this didn't really bother us as we had coffee / tea in the dining room / pool bar. We were without a bathroom light for 3 days despite my complaining 6 times to management. It was only after a telephone call to Easy jet and one more complaint from me that they decided to fix it for us. I wear contact lens so it was really important that was able to see what I was doing in a clean environment. Also showering in the dark was no mean feat !! The floor in the shower was very slippery when wet, the grouting on the tiles and sealant around the shower unit and shower door were absolutely filthy. The mirror was also covered in rust spots as was the toilet brush holder. We did not have our room cleaned at all - the toilet nor the sink were cleaned only the bins emptied. We had to ask for clean towels as none were automatically left for us - we shower every day so clean dry towels were a must. The sheet was stripped off our bed after day 3 and a clean one left for us to make up - I thought that was part of the cleaners service to do that? The pool outside our door (337) was dirty - the tiles on the bottom of the pool were covered in green slime so there was no chance that either of us would ever swim in there. The pool bar ladies toilets were absolutely disgusting - no seats on any of the toilets, no hot running water, no soap and no hand towels. We had to use toilet paper to wipe our hands - absolutely not hygienic! The areas around the pool bar were not hosed down at any time of our visit so all the drinks that had been tipped left sticky marks with shoes almost sticking to the ground! Staff were surly and unfriendly except for the animation team who were really good fun and tried very hard. No children's club or entertainment except a mini disco for half an hour each evening. No problem to us as we did not have children but it was advertised on their website. The entertainment was dire so we happily skipped that most evenings. Drinks were ok although some of the bar staff were quite rude. Good choice of food and it was ok although invariably cold. However you could see the hotel was closing down as they did not renew the coffee or drinks/ wine machine when they run out. People were openly vaping in the pool bar when it clearly stated no smoking etc yet the staff allowed them to carry on. The shuttle bus continually broke down while we were there which was very inconvenient for people with less mobility than us as it was a good 2k trek into Kos Town. The only thing "good" about this hotel is the amazing views. They were spectacular! There was no gym or spa as advertised on their website - enquiries revealed there hadn't been these facilities for a few years so obviously their website needs updating. Selling a hotel with these amenities to people is false pretences and certainly I was looking forward to using the spa and it was one of the main reasons I chose this hotel. We have stayed in better 2 star hotels than this one even though it is rated 4 star. I would be hard pushed to rate it a 2 star to be honest and that's only because of the beautiful views. If you're thinking of holidaying in Kos - avoid avoid avoid this hotel, it is filthy!

On arriving at the hotel late at night the reception looked lovely and welcoming however that warm welcome was short lived several couples were abruptly ordered to follow a member of staff to find our rooms in convoy up a very steep incline with our rooms . The rooms were the best with what can only be described has extremely dated and definitely not of 4*standard there were water stains on everything mould hairs what looked like someone had sneezed in the shower and was stook to the shower wall the toilet seat werent attached correctly and moved constantly to tired from the travel and trek up the huge steep hills and steps to the rooms just climbed into bed and was planning to discuss the hygiene issue with reception the following morning , on waking the following morning was even more unimpressed by the fact it was looking more like this room had just had a quick flick before we arrived as found make up and hair on the bed sheets that werent from us yuck .on raising the issues with reception we was told they would send the cleaner however the only time we had the cleaner for the entire time we were there was to empty the bin no cleaning was ever done one the third day we arranged to go on a boat trip to be away from the hotel and we stayed in kos town for evening meal to avoid the hotel on returning late into the evening we returned to our room completely flooded my luggage and several items of clothing were soaking i made the long trek back to reception to report this and was greeting by a young girl on reception who when faced with a problem looks like a rabbit in headlights she phoned the manager for advise on what she should do and was told to give us a new room a totally unhelpful due to her finishing her shift she passed me the room key and told me to move my things and find security to help find the new room after me and my partner packing and lugging soaking wet luggage around for over half a hr we finally found said security who was to busy to help watching a clip on his phone the morning after i went to reception to hand in our old room key to my surprise the reception was expecting us to return to that room has the water had been cleaned this place is nothing but a dump run by clowns who have no respect for anyone not one person apologied for the damage to our clothes or luggage or offered to help when i asked to speak to management about the terrible week and why no one had document the complaint the management lied to my face and said she was unaware the staff and management find it amusing that people complain and laugh in your face and explain theres nothing you can do about it due to no record of it but also say to you they have a policy of keeping records this place wants shutting down for poor management and hygiene and should be avoided at all cost this was advertised as a 4*all inclusive holiday with ala carte restaurant a spa with indoor pool jacuzzi and snack bar this place has none of these facilities. Everything is mouldy broke or just doesnt exist the shuttle out of there you have to fight your way onto a list the night before and the bus breaks down constantly.

Stayed at this hotel beginning of Oct... Do not go there it is dirty everywhere, dangerous slippery floors! When it rains the bar staff don't bother wiping seats and tables when rain stops! They employ thieves as I had two items stolen from my room ( other people have said they had items stolen) food is luke warm, cocktails are too sweet. Reception staff are rude and do not take accountability for anything you say. We had 2 days left after my items were stolen and I told them not to have the cleaners in my room... they didn't clean they just went through my items. We have told EasyJet that they need to visit this hotel as 4 star this is definitely not, I wouldn't give it a 2 star. We were told it's under new management and having a refurbishment... we should have been told this before we booked also they could have cleaned, looked after us paying customers and not looked moody or be rude to customers... people work hard to afford to go on holiday and expect some level of respect, cleanliness and feel safe... I had none of that and was very disappointed! The mini bus broke down several times so if you needed to be somewhere at a certain you would probably had been late! I have had loads of holidays and I can say this is the worse place I have ever stayed!! My friend that came on this holiday as reported all the issues with EasyJet and sent pictures and they were great but they do need to see this hotel with their own eyes! They did compensate us a little but it wasn't about the money we needed to let them know what they are selling... it is a disgusting hotel But it has so much potential owed and run by someone and staff that actually give a s --- about their customers.

This resort describes itself as a lot of things it is not: Near to Kos Town Has a spa Has a gym Is 4 star NONE OF THESE THINGS ARE TRUE. It is not possible to walk to the beach or into Kos Town; it is too far. The roads are narrow, windy and steep. It does not have a spa or a gym. It does not have an upstairs dining room. It has steep, high steps which are slippery when wet (we had some rain) and steep inclines which is totally unsuitable for anyone with serious mobility issues. Chalets are spread out, some distance from the too small restaurant, so if it's raining, you will need coats and/or brollies so you don't get wet. It does not deserve its 4 stars for service nor hygiene. It has no communal area to sit and nowhere to walk to. Each room has a TV but no remote or has a remote but without the batteries. The resort is dirty, mouldy, ill equipped for the number of guests and chronically understaffed. We booked a twin room but were given a double. We learned from other guests that this was commonplace. Reception said if we waited until the next day they would sort it but they did not. The 'cleaners' came most days. Each time they gave us new towels to replace the ones we kept on the floor to stop us slipping as water flowed from under the sink and under the bath whenever we ran the taps. They seemed to think this was normal. They emptied our bins but did NOTHING ELSE. No cleaning, no changing the bed. Our supplies of water, tea bags and milk were never replaced, despite our requests. We had to run the water for 5-10 minutes before it became slightly warm. The food is average and 'samey'. I am a Coeliac and was told by the Maitre d'Hotel to avoid all dairy products, but Coeliacs are allergic to gluten, not dairy. There is no proper understanding of allergies and no proper labelling of foods, which is dangerous to anyone with an allergy. Many foods are simply not labelled. None of it is hot. My friend has COPD and gradually became unwell as the week wore on, due, we suspect, to the overwhelming smell of mould and damp in our chalet, despite us keeping the door and window open as much as possible. Along with other guests we were bitten badly and had to buy insect repellent. The Aegean View says the complex will be completely refurbished at the end of the season (2025), but as they have misrepresented the resort so badly to date, we have serious doubts that it will be done to any good standard. I would not recommend this resort, nor stay at it ever again. It is one huge disappointment.

Having read the reviews I was dreading staying here ,got there and thought okay why so negative realised after 3 days when we had to complain about a toilet seat that was broken in my daughters room (27 weeks pregnant) then realised that the cleaners don't clean, went into kos town to buy cleaning products but it seems that little supermarkets don't sell them ,the rooms weren't cleaned before we got there (there were stains in the sink and toilet) we were there 10 nights and I the only thing that were changed were the bins its unbelievable that beds were never changed we had to ask for clean towels, toilet rolls ,yesterday morning the cleaner in my son and his fiancé's room came in and put 3 little shampoos in the bathroom and walked back out ,I should have realised how bad it was when I made a cup of tea on the Sunday the 5th and the milk (tiny pots which I thought were long life)had gone off ,dated 2nd of October we didn't get there until the 3rd .im so disappointed as we will never go back to kos because of the hotel .