I had an absolutely terrible experience at this hotel. What was supposed to be a peaceful and relaxing vacation turned into a real nightmare. Things reached a peak one evening when, as I was sitting on the balcony trying to enjoy some peace, I was literally bitten by a rat. Yes, a rat! I felt a sharp pain in my leg, and when I looked down, I saw it scurrying away in fear. I went straight to the reception, and when I asked to speak with the manager, I was met with unbelievable arrogance. He tried to convince me that what bit me was not a rat but just a simple squirrel. Obviously, that was not the case. To make things worse, the staff, along with the manager, started laughing at me and telling me that I was just imagining things. When I raised my voice and showed them the visible bite mark, they started stammering and told me they were doing me a favor by allowing me to be taken to a clinic at the hotel's expense for tests. So, during a vacation for which I paid a considerable amount, I had to leave my wife and child crying to be tested for various diseases. When I returned, they offered me another room, much higher up (be aware, the hotel is located on some hills, and it’s a long walk up ramps to get back to the room). I politely refused; I only had two nights left of my stay, and I could bear with it. But more importantly, I wanted to prove their shamelessness. So, the next evening, I returned to the reception with clear videos and photos of the rat that left deep marks on my skin. They admitted that yes, it could be a rat, but then shrugged and said, "Well, the hotel has trees, and we must understand that nature follows its course." As if that wasn’t bad enough, every evening after 6:00 PM, a hotel employee would patrol the area on an old motorcycle designed to make a hellish noise. I found out from some of the other guests that this person was specifically paid to scare away the rats that roamed freely through the courtyard and even in the relaxation areas. Apparently, the problem was not new at all, and the employees admitted that the hotel was, for the most part, infested with rats. The entire experience was a complete disaster, and the manager’s attitude made everything ten times worse. Instead of taking responsibility and trying to solve the problem, he chose to lie to my face shamelessly. The fact that a hotel that claims to offer comfort and relaxation leaves its guests exposed to such risks is absolutely unacceptable. If you’re considering booking a room here, I strongly recommend avoiding it at all costs. Not only does the hotel have a rat infestation problem, but the management is utterly disrespectful and unprofessional. Stay away from this place at all costs! I am attaching the footage where you can clearly see the hotel's logo as well as the rat roaming freely on the balcony, even attempting to enter the room.