Akti Palace Hotel

We recently stayed at this hotel and had a mix of positive and negative experiences. Pros: • The hotel was clean and welcoming. • The reception staff were very helpful and knowledgeable. • The porter service was excellent. • The air conditioning in the bedroom was effective and much appreciated. • The swimming pool was lovely, though it did get crowded with ball games, which wasn’t always welcome. • The pool barman Muhammad was nice and remembered our drinks, and the food, especially lunch by the pool bar, was fresh and delicious. Cons: • The pool bar service could be improved by offering hot drinks separately to avoid holding up the queue. • The food in the evening was limited. While the roasts and meats were amazing, the choices were not extensive, and fresh pizzas created queues as they were only made when trays were empty. • The restaurant lacked air conditioning, making it uncomfortable. We often had to set our own table, and the drink service was poor. Some tables received attentive service with bottles of wine, while we were left to fend for ourselves. • Wardrobe space was non-existent, so we lived out of our suitcases for the entire two weeks. • Despite reporting a broken door lock, it was not resolved during our stay. • The cleaner was inconsistent, and after asking her to come back later, we didn’t see her again. • The dessert station was a nightmare for those with allergies, with limited signage and shared cutlery. When asked about allergies, the staff seemed confused. • The salads and cheese stations were often sweaty and surrounded by flies in the evening, although lunchtime food was the best. We were looking forward to a beach holiday, on the second day my partner had cut his legs on the rocks and my son had slipped getting off the pedalo with no support from the organisers. We were really disappointed with the beach, we all took beach shoes but struggled to get into the sea without harming ourselves. Rooms were in need in decorating, our balcony had paint flaking and bathroom was very old. We used the bus a couple of times, this was rammed and we struggled to get a taxi home but this was peak time and to be expected. All inclusive plus wasn’t exactly that either, staff seemed annoyed when we asked for the branded drinks - which were either “unavailable” or hidden, very limited food, there were pancakes but one is given and that’s your lot. Very limited access to drinks. Overall, while the hotel has potential and I would recommend it but several aspects need improvement. The service in the restaurant, in particular, was a significant letdown for us. Despite these issues, we enjoyed parts of our stay but felt the 5-star rating was not justified compared to English standards.

Our 3rd time in a row staying at the Akti Palace!! Absolutely beautiful hotel, wonderful staff ,great food entertainment every night honestly worth a visit. If I had to make a negative because we go 14 nights same entertainment one week from next yearly!!! But excellent acts !!!

Stayed here mid October, had a pool room which was just ok but the bathroom badly needs updating . our room was cleaned every day by Natasha who did a very good job. The food was ok but at times was just lukewarm, the staff in the main restaurant apart from the older lady Maria were very unattentive , we often almost finished our breakfast before being offered coffee or tea, even though at times there were as few as 5 or 6 people in there!!!, tried the Greek and Fish restaurants which were both ok. All the reception staff were very helpful and always took time to chat. The guys at the pool bar were great but they need more than one person serving at busy times as long queues formed which sometimes meant up to a 20 minute wait during the day. Mohammed at the lobby bar was very efficient and always remembered our drinks preference. The beach is not the best, full of shingle and a lot of the sunbeds need renewing. The evening entertainment at the pool bar was so so. The free shuttle bus into town is a nice touch as is the ability to use the facilities at the Akti Beach next door. Overall this hotel is ok if you just want peace and relaxation but we would only rate it a 3 star plus when compared to other 5 star resorts we have stayed at.

Just back from a week in Akti Palace, if you go with the expectation of a 3* you'll be pleasantly surprised, if you expect a 5* you'll be disappointed (completely appreciate that * levels vary around the world). It maybe the hotel was winding down as end of season but if you're 5* that should be for whole season, not just busy periods. Positives: Communal areas clean and tidy Staff are very friendly and helpful Plenty of sunbeds Resort close to beach Complaints resolved quickly Food was plentiful if average Negatives: Lots of stray dark long hairs in room/on bedding/in bathroom on arrival, bit off putting. Had to ask for bathrooms to be cleaned over week. Reception confirmed it should be daily but this wasn't case. Someone with access to our room was helping themselves to items from our mini bar. Barman during day in bar by Reception was AWOL, we had to hunt him down daily. Poor selection of drinks at pool bar Spa is very expensive A la carte - set menu, no choice. Everyone is served at same time meaning you eat at speed of slowest diner. Buffet Restaurant needs better food labelling especially with regard to allergies/intolerances. Overall an average stay in an average hotel. We wouldn't return.