Akti Palace Hotel

As a disabled, full-time wheelchair user this hotel was shocking, totally unacceptable, we should never been alliwed to book. I'd maybe say 3 star but definitely NOT a 5 star hotel. On arrival it felt like a concrete jungle with stairs/steps everywhere. Many areas were not accessible i.e. the bar had a step, reception, via seating area with steps, I had to go via back of restaurant. The 'a le carte' restaurants and information desk were up stairs, advised no left access. We booked a superior room with garden view. Room was nice but in shaded location, we never had sun at all or a view, we looked out onto a public lane and hadge. Bathroom the worst I've ever had, floor looked like a building site floor and unacceptable for anyone with a disability, NOT suitable for wheelchair user. Towels replaced daily, however, they were so old they were gray, hard and disgusting to use. Bathroom flooded every time we showered, because no curtain or screen or effective drainage. We requested a room change but refused because, all rooms were same and manager stated "this is NOT a disabled friendly hotel". Pool bar was nice during day, but cold and windy in evening, and I couldnt get into the bar (steps) and no drinking in reception area. However, the staff were lovely, friendly and in all honesty, I think they felt a bit sorry for my situation at the Akti Palace. I think that's the only hotel positive I can give. In all honesty, if it wasn't for friends hiring a car, this would have been worst holiday, ever.

Just back from our second holiday this year at Akti Palace. It did not disappoint. From the moment we arrived until the moment we left, we loved every minute. The food, the staff, the entertainment all fabulous. We were upgraded to a shared pool room, very nice. Room was spacious, lovely and clean with the mini bar topped up daily and cleaned/fresh towels daily. Yes the bathrooms need an overhaul, but everything worked! Yes it's not 5 star, but that didn't put us off after our first trip and certainly hasn't put us off after our second. A big shout out to all the staff, they are just simply the best, hard working, great personalities around. Hope to see you all again soon.