Akumal Bay Beach & Wellness Resort

We were in a penthouse in building 4 which was great until it lost power. It had several intermittent outages but on the fifth day it went out completely for the bulk of the day. Due to health reasons we cannot climb 4 flights of stairs when the elevator is out. So they move us to a penthouse in building 1 which is very dated and run down. The air conditioner would not cool the room and the only speed on ceiling fan was low. The food was very good.

Akumal Bay Beach and Wellness Resort is a hidden gem located right on Akumal Bay. Unlike other chain resorts, which are often extremely large and cater to a party crowd with lots of high energy events, Akumal Bay’s charm is a quieter more relaxing experience (you can book excursions or take an easy walk to town if you want to add additional activities). Every room faces the ocean, as does the main buffet and snack bar for loads of ocean views throughout the resort. There is excellent snorkeling right at the swimming beach, where we easily saw a variety of tropical fish. And the resort is committed to care of the sea turtles - we were lucky enough to watch one turtle laying her eggs right on the property (carefully following the directions of the dedicated folks who do nightly turtle patrols to protect the nests). Also highly recommend the spa services. Lovely location, lovely staff, lovely low key vibe!

Second time to Akumal Beach and Wellness resort and enjoyed it ever more than the first! Met with a cool cloth and cocktail. Left with one as well. Classy. Super friendly staff. Very clean grounds and rooms. Food was good. Ate at each restaurant snack bar and buffet. Walked to Jungle Fish and Turtle Bay cafe. Great location. They are working to upgrade amenities which is great. Spend a lot of time in smaller pools. Nice evening music - not rowdy just relaxing and pleasant. And saw a turtle lay eggs first night. All in all highly recommend support of the place and people working hard there. Great value. Great memories.

Edwin and Ernesto were the best and overall welcoming people made me feel at home, also the sushi bar is fantastic and the beach is lovely

An honest review from a couple who knows how is to be a guest in Dubai , Moscú punta mita , Palmilla , Pedregal , Miami , Cabo San Lucas . None of this resorts can compare with this top notch service , personalized and out of this world food and drinks options . This is an all inclusive that take your breath away . Bars There’s bars ever. 2 minutes walking , everywhere they serve the best drinks and the bartenders they are will to go above and beyond to please your desires. They can prepare everything you want . We even tried mango tango , Scooby-Doo doo and scrappy do shots. Snack bar pelícano 24 hours . This one was our favorite place by far . Has been the only resort that has this 24 hour services of food and drinks . It can be 3:00am and they can prepare you mimosas and shrimp ceviche , or quesadillas or chicken wings , we love that nothing is just displayed like in other resorts here they prepare everything at the moment , something that we appreciate because you can really taste the freshness . We were surprised that some guests they “ don’t vale this personalized experience, where they can even make a mix of dishes we asked chickens wings with guacamole and shrimp quesadillas , I can just say wow . The staff were always going above and beyond , they even got us one brandy that it wasn’t on the list and it’s my favorite. Edwin Pedro makes this place amazing they even take the drinks and food wherever you will be around the area . Ceviche is a must try . All the staff that works here goes above and beyond Buffet Every day is full of options from breakfast lunch and dinner , at the breakfast they even have this “ fresh juice station “ where they can prepare your favorite juice or shake with the ingredients that you may want . They just use fresh veggies and fruits . Áurora the omelette lady likes to pamper us . Severiano , Wilbert , will , Raquel , Juan Carlos , Mauricio the best pizza maker ever and every single member of the staff that I can’t remember the name . Mr . Hubiera the excelente men always taking care of everything. Every night you have different dinner options they even have the pasta station where they can prepare your pasta with fresh salmon. Shrimp or octopus even fish meat well you can choose your favorite ingredients . And with Mauricio the pizza maker you just deliver your favorite ingredients and he prepares the best food ever . Alux , Rodizio , Gourmet , Lima The a la carte restaurant is a must try Alux for Mexican food Rodizio best stake ever Gourmet best salmon ever And Lima Peruvian food . Beach and pool areas are just too , be relaxed by the 4 different swimming pools or by the beach is just too good to be true. There’s sargassum but staff makes sure they clean as much as they can to have it beautiful for us . We understand that Mother Nature is powerful and hotel did the best for us . We truthfully enjoyed it . Room we stayed in building 1 in the ground floor so nice to Wake up and just 1 step away from the beach and pool areas are with cabanas all around the resort . Thanks to all the staff to make us feel home . Paula , Carolina de la rosa PR manager she was sooo see taking the time to make me smile with her stories , Rommel Portilla , Denia Front manager ,Erick butler Kevin Dani iñaqui pedro Alejandra reception , Daniela bar manager , Renato , Juan may , Miguel paddle , Juan Carlos housekeeping manager , German , Lele , , Karla and Alexis PR , Filiberto , Manuel Novelo , Albert F&B Sousmanager , Holi , Luis alux Arturo Alux, Manuel Lima waiter “ he speaks German by the way “, Sofia alux , Raquel capitán , Araceli , capitán Alejandros team animation , Dani and Karla kids club , Omer bar 1 bartender Delfina waitress , Marisa waitress Gabriel sushi man . Erick and Felipe bartender. Special thanks to Juan Luis OLIVEIRA the best resort manager ever , he share his philosophy with all the staff to treat all the guests as we were from royalty.