Alam Kulkul Boutique Resort

Start with the resort: The resort itself is very good, in an excellent location close to the beach, shops, and restaurants. The staff were consistently helpful and friendly. The bed was large and comfortable, and the shower had strong water pressure. While some fixtures are beginning to show their age, this did not impact our stay. Breakfast offered a good selection, including a live egg station. I recommend this resort and have absolutely no issues with either the property or the wonderful staff. However — DO NOT BOOK THROUGH AGODA. I’ve had a terrible experience with Agoda’s customer support. On their app and website, they advertised an attractive offer for a villa room, which we booked. However, when the confirmation arrived, it was for a standard room instead. (Checking reviews later, I saw this seems to happen quite often.) Wanting to confirm the booking and request an early check-in, I contacted the resort directly. They informed me that the reservation was actually under tiket.com (not Agoda) and for a regular room, advising me to resolve the matter through the booking agent. This began a frustrating process: I spent days on live chats with multiple Agoda agents, repeatedly explaining the situation from scratch. Despite numerous requests, I was never allowed to speak to a manager. Initially, they offered only a 10% discount. After persistent follow-ups, they agreed to refund the cost of upgrading to the villa. This meant I had to pay the additional amount directly to the resort, provide Agoda with all the paperwork (which they kept requesting in different formats), and then wait for the refund. It turned what should have been a relaxing anniversary break into days of stress and wasted time. Agoda’s response was wholly inadequate — no manager ever contacted me, and no real compensation was offered for the inconvenience. I’ve purposely avoided tiket.com in the past due to similar stories, and it’s deeply concerning that Agoda appears to be using them as a silent partner for some bookings without making this clear. Customers should be explicitly informed when a reservation is handled by a third party. In summary: The resort: Highly recommended. Agoda: Very disappointing, and I would strongly caution against booking through them based on this experience.

We booked a villa through Agoda for this hotel in Bali, paying almost double the price of a regular room. When we arrived, they gave us a standard room and not the villa we paid for. When we complained directly to the hotel, they completely washed their hands of the situation and said it was Agoda's responsibility. What was most infuriating was the staff's attitude: zero empathy, zero willingness to help, and zero accountability. We spent an entire week trying to get a resolution, and they never attempted to fix the issue or offer compensation. They didn't even refund the price difference between the room we paid for and the one we received. In other words, they stole from us. I absolutely do not recommend this place. If anything goes wrong, you're on your own. A hotel with no ethics and no respect for its guests.

We stayed at this resort in 2022 just as Bali reopened for tourism. We had a great stay but could see that the hotel needed a lot of work post closure. We decided to stay here again this time in a pool villa. The staff are lovely but the hotel still requires maintenance and general cleaning. Our keycard did not work on one of the villa doors (the only entry to the main bedroom) and we had to seek the staff 3-4 times a day to unlock the door. They told us there was an issue with the door and it was to be fixed. This did not happen during our stay and at times we would have to wait for half an hour for a staff member to come to the villa and unlock the door. Breakfast was not included in our stay but very reasonably priced and delicious. Hotel is a short walk to Beachwalk and across from the beach. We could see the beach fireworks every night from our villa but they were very loud. The price we paid for the 5 nights at the hotel was expensive for Bali pricing and I expected the villa to be clean and well maintained. It was not worth the money we paid.

We enjoyed our stay at this resort. It is quiet and private. The room is spacious and clean. A couple of items to improve are the room towels really need renewing. Also some type of shelving for your clothing and a small table outside to accommodate your glass or cup. The Jamu Spa on site is beautiful.

Nice spacious clean rooms even if a bit dated, with daily housekeeping. 2 swimming pools is great. Staff are fantastic with a special call out to Aji the front office manager - he was very attentive and helpful. Resort manager Ketut was genuinely interested in how my stay was going. I look forward to coming back here again.