As I am a Canadian citizen booking from Canadian website,so, booked from Jun 11th to 15th,called them as I am leaving from the Antalya Airport late night, making sure my room is ready, but, they(front desk people) declined my booking even I have all booking# and Itinerary#, I was close midnight and after a long flight this is the last thing you want to hear, so called my 3rd party very famous website to resolve,they called them,they finally said to them, My name is Turkish origin which is very racist , because of that they can't take me in,even very strong 3rd party couldn't convince them, I was left on a street passed midnight, exhausted,tired, it was a nightmare, I ended up finding another hotel by paying triple cost,you must be careful with this resort before booking.