Alan Xafira Deluxe Resort & Spa

I was very put off of this holiday by the reviews and I am so glad to say I DID NOT LISTEN it was my first holiday with my two children and it was safe to say this hotel has to be one of the most welcoming and supporting hotels I couldn't of asked for any more ALL the staff was absolutely amazing especially with the kids!!!!! the atmosphere in the hotel is absolutely phenomenal!! The food was great always something to cater for everyones tastes!!!! they ALWAYS had things going off like pool party acrobatics bingo shows inflatables in the water foam parts the list goes on !!!!11 IF YOU ARE LOOKING FOR A NICE FAMILY HOLIDAY THAT IS ALSO LOCAL TO SO MANY THINGS THIS IS THE PLACE FOR YOU AND YOUR FAMILY !!!!!! The rooms was Always cleaned it was always so spick and span. amazing value for money definitely The noise level from other hotels was very minimum Also the location to everything was less than a 10min walk overall 100/100 will be returning again in June for 2 weeks

Hotel makes a very grand first impression with its impressive lobby area. My room was clean and of a good standard. I read reviews about issues other guests had with the food. I found food at the main meal times to be hot and a good variety, however as the days went on it became very repetitive as it was the same offering presented in the same way everyday! Pool area and entertainment was lovely... Hotel is located close to local amenities.

Not 5*, at best 3* with various faults! Iv reported all the issues but with unsatisfactory response! Indoor pool closed - No mention of this before booking. Used as a dumping ground. Heavy plant machinery left in corridor- no barriers or signs. Kids would play in this area so unsafe. Gym equipment broken and machines dated. Unsafe for use. Air con not working in the gym. Food- basic and lacked flavour Ice cream and popcorn chargeable extras even though paid for all inclusive. Drinks- good drinks, cocktails, tea/coffee machines kept stocked up. Waterpark looked good!! Beach ok but not allowed to walk along beach front as different hotel own small sections.

Worst hotel ever!!! Do not book!!! Hotel looks like a prison, the staff aren’t helpful in any way, they staff have numerously threaten to cause serious harm and eventually physically assault you. It’s definitely not 5* stains on the carpet, lifts don’t work, if you have mobility or health issues, look elsewhere they won’t facilitate anything. They lie their way out of a complex situation, they don’t tell you anything soon arrival, only what your room number is, then claim they told you everything, the rooms are awful, they say the stock the fridge daily but that’s clearly untrue. They claim WiFi is throughout (free WiFi in public areas) but this is not only not true. It’s also when you do get it it’s so unreliable you cannot use it. Don’t bother trying to get love holidays to sort it because the believe the hotels lies over your actual problem. Again do not book, worst ever hotel, wouldn’t recommend love holidays either

Extremely disappointing experience at a so-called 5-star hotel I stayed at this hotel at the end of October and the beginning of November 2025. Although it is advertised as a 5-star hotel, my experience was far from that. The first room I was given was dirty, with ants crawling in the bed. The staff did change my room, but even the new one had dust and dirt left by previous guests — the shelves were dirty, and the sink had visible marks from an electric toothbrush that clearly hadn’t been cleaned. The shower corner was moldy and unhygienic. The food was almost the same every day, and the late-night snack was served cold. I understand it was the end of the season, but that should not be an excuse — guests are still paying for a 5-star service. A very concerning issue happened at the children’s aqua park. I would like to warn other mothers traveling without a partner: the lifeguard there was behaving completely inappropriately, flirting with women instead of watching the children. He repeatedly ignored what “no” means and even suggested that I leave my child alone to go with him to the changing room. This was absolutely unacceptable and made me feel unsafe. When I reported this incident, the only response I received was that the manager was not in the hotel, and I was asked whether I had taken a picture. There are cameras everywhere, and it should be easy to identify the staff member. Overall, this was a frightening and extremely disappointing experience. I expected a safe and clean environment from a 5-star hotel, but unfortunately, this stay did not meet even basic standards. I truly hope the management takes these issues seriously and improves both cleanliness and staff behavior. I would not recommend this hotel to families or solo female travelers until these problems are properly addressed.