Alaya Tulum

This hotel is a little piece of heaven on Earth. From the moment we arrived we relaxed and we will be very sorry to leave. The hotel is in a lovely setting by the beach with rooms built in amongst the trees feeling more like luxury tree houses. Our family room was perfect for us and our 2 teenage girls with a separate area having bunk beds. The service at this hire is second to none with nothing being too much trouble. We would like to particular thank Sofia, Daniel, Macario and Rodrigo for looking after us so well. The team at the hotel were able to help recommend and organise tables at restaurants and trips. Particular highlights were the trip to Sian Kaan biosphere with livingdreamsmexico and an incredible meal at Casa Banana (you have to try their beetroot salad and steaks). If you are looking for a small boutique hotel in Tulum then look no further.

Loved it here, a boutique hotel with class and nice and quiet., Beach front and great staff. Stefan and Daniel were great!

Our stay was in the Villa, Casa Alaya My review is actually a 4.5, I think a rating of excellent needs to be flawless and very few properties fit that requirement. However, Alaya Tulum was definitely close enough. Excellence: Service in every aspect, even though on some days they were short handed. From Beachside to concierge to maintenance to cleaning services to security they were always available within a minute's notice. A special acknowledgement for Mario Henry, we felt like he was our personal bartender and waiter. He was very attentive and friendly and definitely went above and beyond Great: The Villa was very comfortable. Kept super clean by the staff, great temperature all day, pool cleaned daily, fresh towels daily. Beautiful views and unique architecture. The entire property feels like treehouses and you are steps from the beach. The complimentary Breakfast was spot on, especially the Huevos Rancheros Good: Lunch options were minimal, but decent and unfortunately dinner was kind of a bust. The restaurant is small and warm, especially in the evening. However, being in Tulum there are several really good restaurants 5-10 minute walk up the road....so no big deal as we only ordered dinner 1 night at Alaya. Drinks were good and not too expensive All in all it was a great stay. We really appreciated the staff, always working hard with a smile.

I loved my stay here. Setting the tone of the day with an early breakfast followed by the included yoga was so beautiful. My room felt like a treehouse and the grounds were natural and simple. The hotel staff was very friendly and offered a lot of recommendations for my stay. I visited Yaan Wellness by their recommendations and it was the highlight of my stay.