Aloft Miami Brickell

I recently stayed at Aloft Miami Brickell for four nights, and while the room experience had a minor hiccup, the exceptional staff truly made the stay memorable. Upon our late-night check-in, Elias at the front desk warmly welcomed us with professionalism and genuine enthusiasm. Even though we were unexpectedly downgraded from our originally booked suite, Elias remained patient, informative, and courteous throughout the process — which we truly appreciated. During the day, we were fortunate to meet Aisha at the front desk. She was by far one of the best Marriott team members I’ve encountered. Her kindness, professionalism, and proactive attitude made us feel truly valued. Aloft is lucky to have someone like her! Special thanks also go to Ada, the bartender at the W XYZ bar. She was friendly and attentive, and made our evening drinks feel relaxed and enjoyable. The only downside of our stay was inconsistent housekeeping — two nights we found the coffee not replenished, and the other two nights the body lotion was missing. While minor, it was noticeable during a four-night stay. Nonetheless, the amazing team at this hotel made our trip better, and we wouldn’t hesitate to return again thanks to people like Elias, Aisha, and Ada!

Julie at the front desk is the reason for this review. She made the stay amazing and always was so hospitable going above and beyond. Thank you Julie!

I had a great experience at Aloft Hotel, and a big part of that was thanks to Julie at the front desk. She was super friendly, helpful, and made check-in quick and easy. Julie went out of her way to make sure I had everything I needed and made me feel welcome from the moment I arrived. Great service!

My wife and I were in town to actually look for a new residence in the Brickell and this location allowed us to experience all that Brickell has to offer within walking distance of the hotel. As we were staying for ten days we received an upgrade from Aisha and the room was excellent. Aisha went above and beyond and even remembered us from previous stays. We highly recommend this hotel for its location and excellent staff.

My family and I had booked this hotel to spend a couple of nights in town before our cruise on Virgin voyage.The Hotel could use some upgrades, but it was very clean and served the purpose of our visit. So no complaints there. But I will say the staff. Braulio, Julie and Stephanie were FANTASTIC!!! Without even knowing my status, they treated me with the highest amount of respect the best customer service. Bravlio, never complained and accommodated me and my family. It was a lot of us they went above and beyond to ensure our visit was a pleasant one. So they made up for the hotel, not being the greatest hotel and once the cruise was over, we went back to stay at the hotel for a day or two. And Bravilo met us with a smile help made our 2nd visits equally as good as the first. He displayed EXCELLENCE customer service..