I was truly disappointed with the state of my room. It was dirty - hair in the hairdryer niche, stains on the bathroom bin and sink, dusty floor corners, fingerprints on mirrors, and cup marks on the bedside tables. For a 5-star hotel, this is completely unacceptable. When I complained to the manager around 1 a.m., he offered to send housekeeping to clean the room in the middle of the night or let me stay there until he “finds something” the next day. This is not the level of care or service expected from a luxury hotel. Very poor experience overall. BTW, the photos don’t even show the full picture