We had an absolutely wonderful and memorable stay at Grand Ambassador, primarily due to the exceptional hotel management. This team is dedicated to providing a truly personalized experience for every guest. They were incredibly attentive, assisting us with everything from food allergy accommodations to orchestrating special surprises. Their expert help with island travel and booking coordination was invaluable, and their prompt communication via WhatsApp was incredibly convenient. Our room was spacious, spotless, and boasted an awe-inspiring view. We chose a room with a balcony infinity pool, which offered panoramic views of the stunning volcano island – views that were simply breathtaking even from the comfort of our bed. The hotel's restaurant impressed us with its classy ambiance and excellent cuisine. Being just a 10-minute drive from several beautiful beaches was a huge plus. The availability of their premium hotel cabs with polite drivers also made getting around the island incredibly comfortable and stress-free. My only point of feedback concerns the privacy of the balcony and pool area. While advertised as private, the tapering design of the walls meant we were visible from adjacent balconies, and unfortunately, guests on balconies directly above ours could also easily see down into our space. However, this small detail did not detract significantly from an otherwise fantastic and highly recommended experience.