We stayed at Amwaj Rotana and unfortunately, we left feeling very disappointed with our experience. First of all, the hotel only has three lifts which meant waiting times were long and frustrating, especially during busy periods. The buffet area is far too small to cope with the number of guests, particularly at breakfast, which created a stressful and unpleasant atmosphere. You could sense the staff under pressure, and at times they were even snapping at each other. The swimming pool is also undersized for a hotel of this scale, and to make matters worse, the lifeguard was unnecessarily rude. Every morning we had to set an alarm just to secure a sunbed, which is not what you want on a relaxing holiday. Housekeeping knocked on our door at 8:35am — which might suit some, but for us was too early. The pillows were another issue; although we were given three each, we still struggled to get comfortable. We booked the all-inclusive package which cost us £5k, but it felt very restrictive. There are set menus for all-inclusive guests, with a limited choice of four cocktails. When I asked to speak to a manager about this, I was told they were unavailable and had to wait 48 hours before finally meeting someone. At the Japanese restaurant, there was no beef available, and sushi came at an extra cost despite being on an all-inclusive plan. On a positive note, the room had an iron (very handy) and the view from the 23rd floor was great. The honeymoon cake in our room on arrival was also a nice gesture. However, overall the negatives outweighed the positives. From overcrowding and poor facilities to restrictive all-inclusive dining and unprofessional service (some staff even displaying sexist behaviour), this hotel did not live up to expectations. Sadly, we would not return or recommend Amwaj Rotana.