Amwaj Rotana boasts a fantastic location with stunning sea front views from its rooms and easy access to a beautiful waterfront walk — a wonderful setting for an Eid holiday. This review was originally intended as a complaint — but I am pleased to share that it has become a compliment instead. During the first two days of our stay, we encountered a couple of issues that affected our experience, due to the pressure of an unexpectedly high volume of walk-in guests. We raised our concerns with the team, and what followed genuinely impressed us — the matter was taken seriously at every level, ultimately reaching the Duty Manager, Mr. Abbas, who personally stepped in to address our concerns. Mr. Abbas listened attentively, acted swiftly, and ensured everything was resolved to our full satisfaction. The remainder of our stay was excellent, and the difference was night and day. This is a reflection to a management culture that values its guests and takes ownership when it matters. Mr. Abbas in particular demonstrated outstanding professionalism and genuine care — qualities that are not always easy to find.