Myself and my better half stayed here for 10 days in the summer. I understand the hotel has recently changed management about a year ago so i believe they are still getting to grips with correcting some of the facilities, for example we had to go to reception for lack of hot water the first time we used the shower. This was no issue for the staff here to correct, it was dealt with instantly. If you are somebody who will throw a fit over this and cant just go ask for help, maybe this isnt for you. This is the only negative comment i will make about this hotel and it is a miniscule issue. The staff would turn a 2* trip into a 5* trip anywhere. They have looked after me and my better half here so well, i feel like i have been treated like family. I cannot fault the service with a smile here. From the moment you arrive the receptionists are so warm and friendly, which is lovely after after all the stress of travel. If i have any questions about anything they will do whatever they can to assist, even one morning i was desperate for a cigarette and the shop was shut, the lovely young lady on reception gave me some of hers which she didnt have to do. She helped us plan trips and rent a car, but more than that she was always joking and laughing with us. The gentleman who takes over from her is exactly the same, so friendly and willing to sort any issues that you may have immediately. The bar staff, which there are only two of, one in the evening and one in the day, will still provide a great service even though a lot of people who go to get drinks are rude and ignorant. They have to pour drinks, wash glasses, and go collect the rubbish and clean the areas all by themselves and you still do not have to wait a long time for a drink. After leaving here i would call them my friends they go the extra mile to see you walk back from the bar with a smile. Tom and Angelo are fantastic and very hard workers. The restaurant manager George went so far as to arrange champagne and a cake for me when he found out it was my birthday, and spoke to my girlfriend to ask if i prefer it sent to the room or if i want to do it at the bar so if i was embarrassed easily i wouldnt have to do it in front of everyone. There is a choice of pools so you dont have any issue cooling down as the weather is incredible here. The food is sometimes what you would expect from an all inclusive buffet, which i usually dread. I will say there have been times where i have eaten dishes i would say are better than restaurant food at home. You wont always like everything but there is plenty of choice and i have never struggled to have a meal. Credit to all staff here, the cleaners, the chefs and the point of contact staff. They all do absolutely everything possible to make your trip a lovely trip. I would definitely recommend it to a friend, i will remember these people forever and i hope to return to spend time with them again. I feel like they have taken me on as family.