Ao Prao Resort Ko Samet

As a long-time, loyal customer of Samed Resorts Group, I would first like to commend the mainland team. The luggage staff, parking attendants, and receptionists on the mainland provided excellent service, as always. Unfortunately, our experience on the island was highly disappointing. Given the high room rates, we expected a much higher standard. Compared to our previous stays, the quality of both food and service has severely declined. I would like to provide constructive feedback on three specific issues: 1. Poor Dinner Quality at Breeze Restaurant Upon arrival, we booked a BBQ dinner and ordered the grilled meat skewers (680++ THB). When the food was served, the grilled vegetables and jacket potato were cold. We informed the staff, and while the vegetables improved on the second attempt, the meat was of terrible quality. It was so tough that even a steak knife could not cut through it. The sauce also lacked flavor. Furthermore, the jacket potato was clearly boiled, not baked or roasted as advertised. 2. Unhygienic Breakfast Utensils During breakfast, I grabbed a fresh glass from the station only to find a prominent lipstick stain on the rim. This raises serious concerns about the resort's cleanliness and dishwashing standards. 3. Rushed and Unprofessional Checkout Process At 11:00 AM, the front desk called to inform us that we had only 15 minutes to pack because the staff needed to pick up our luggage. They explained that due to strong waves, we had to take a car to the pier instead. While I completely understand and prioritize safety, I do not understand why we were given only a 15-minute notice, especially since we had pre-booked the 12:30 PM boat during check-in. When I stated that 15 minutes was not enough, the staff's tone became very harsh and aggressive, sternly giving us a strict deadline of 11:30 AM. It felt like we were being forced and rushed out of the resort. This process would not have been an issue at all if the resort had proactively informed us about this alternative bad-weather protocol during check-in. As returning guests, we cannot help but compare this experience to our wonderful past visits. We expected much more for the price we paid, and I hope management takes these issues seriously to restore the resort's standards.

Best Service ive ever had rlly nice vibe and great people

I asked our travel agent for somewhere in Thailand that is quiet and suitable for a few days retreat. That is exactly what it was. The resort is clean, well maintained and constantly serviced by friendly staff. Breakfast was so varied to suit all tastes and Western and Thai cuisines. No-one can honestly go hungry here. Meals served throughout the day are good quality, well presented and reasonably priced. The beach is beautiful with very little tidal difference so the sea is always at your feet. Clear waters, warm even in February and safe for all. Towels provided on the beach but grab your lounger early to ensure you get a good choice. The rooms are clean and spacious with daily bottles of water supplied. Our room was high on the hillside, so it was good exercise every time we went up there. Beware if you have difficulty with 85+ steps up and down. There is not a lot of scope for places to visit on the island. We walked each time but in the high humidity- tiring and plenty of water. The bus service is only a maximum of 50THB but seems to be very erratic and we couldn't find out the official timings. There are taxis but at 300THB we declined (skinflints). Of the those beaches and resorts that we saw and explored we conclude that Ao Prao is by far the best of anything. For a quiet, relaxing break it is ideal (as long as you are not seeking to go sightseeing).