We booked a two-week stay at this hotel and, while there were a few pleasant moments, overall the experience did not reflect the standards expected of a five-star establishment. On our first day, we dined at the poolside restaurant, which was very disappointing. My toasted sandwich was poorly presented, while my husband’s club sandwich contained chewy, unpleasant chicken that was clearly not fresh. The chips were cold and undercooked, making the €18 cost difficult to justify. Later, I ordered a mojito at the bar which was made incorrectly with gin instead of rum. Despite the mistake, I was still charged €12 for a drink that bore no resemblance to what I had ordered. Our room was reasonably comfortable and the sea view was lovely. However, the bathroom was dated and in need of some refurbishment. Housekeeping was inconsistent throughout our stay: while the bed was made and bins emptied, little else was cleaned. Surfaces were left untouched, and on one occasion our room had still not been serviced by 2pm, which prompted us to complain. The main disappointment during our stay was the food. Across the two weeks, the choice was extremely limited, with the fruit offering almost exclusively melon and desserts very restricted. Unlike other hotels of similar rating, there was no variety or sense of abundance, which made mealtimes uninspiring. By the second week, we chose to dine out most evenings, at our own expense, simply to enjoy a better standard of food. Other aspects were also frustrating. Towels could only be exchanged at reception, which meant climbing a large number of stairs (despite a single lift being available). On our second attempt to change towels, we were told there were none available. Reception service was also unfriendly; one member of staff in particular came across as stern and unwelcoming. When we asked if we could swap our included evening meal on one day (as we would be out from early morning) for a lunch on our final day instead, the request was refused. This seemed inflexible and unaccommodating. In the restaurant, service was inconsistent. One waiter was particularly discourteous, often giving guests disapproving looks and only beginning to smile towards the very end of our stay. On a positive note, the evening bar was exceptional. The staff there were welcoming, attentive, and genuinely eager to please. The female bar manager in particular stood out — she went above and beyond for guests, was exceptionally friendly, and made fantastic cocktails. Her professionalism and warmth were a real highlight of our stay. In summary, while the location and sea view were enjoyable and the evening bar staff provided an excellent service, the overall experience was let down by poor food quality, limited choice, inconsistent cleaning, and unfriendly service elsewhere. For a hotel presenting itself as five-star, it fell far short of expectations, and we left feeling disappointed.