We arrived at the hotel having spent a week on a cruise with TUI, we were dropped off by coach at the bottom of the steep drive and had to push our suitcases up to the hotel entrance, this was after having to dodge the traffic whilst unloading the suitcases and crossing the road, the same happened when being collected for out return journey to the airport, this is literally an accident waiting to happen and completely unnecessary as the hotel has a perfectly accessible drive that the coaches could use and manoeuvre easily, TUI are obviously aware of this practice as they instruct you to wait at the bottom of the drive to be collected so this to me is a blatant disregard for the safety of its customers. The check in was friendly and efficient and we were escorted to our room, be aware there is a tourist tax to be paid to the hotel who collect on behalf of the government, whatever that money is spent on, it’s not litter picking as there are lots of discarded plastic laying around the paths and verges (not in the hotel) which given the hot sun presents a fire risk Our room, like the rest of the hotel is tastefully and elegantly decorated and spotlessly clean. The air conditioning worked well, there is good WiFi , a decent size safe, TV, kettle, fridge and even a coffee machine, the bathroom had a full size bath with an overhead shower and separate handset Meals are served in the restaurant which has both an indoor air conditioned section and an outdoor covered section, we were on a half board basis which included breakfast and evening meal (buffet style ) and this is where I had my big problem of what to choose to eat as there was such a great choice every day, and always hot although I did notice that at breakfast the bacon wasn’t as warm as it could have been. I very much appreciated that the draught beers served at meal times and from the pool bar where ice cold, even the glasses were cooled, something I delighted in taken advantage of ! All the staff throughout the hotel worked hard and were always friendly and helpful which went a long way to making our weeks stay so enjoyable Finally, a little mention about Gouvia, It’s been suggested in other reviews that the place is run down and not worth visiting, it may be a bit raw and not as pristine as some other resorts but it has lots of good places to eat and drink , a few shops and mini marts and although it had a pebble beach rather than sand, the water is clear and shallow and safe for children, there is also several little water slides for the children to play on and we took advantage of the self drive boat hire and spent a very pleasant half day sailing around the island and visiting the picturesque coves, only wish we had opted for the full day. Give it a try.