I researched for many hours to find the most beautiful hotel room in Santorini, the best view, because this was a once in a lifetime trip to this island. Every hotel has a different view point; they can all see the water, but we wanted the view of the white, cliffside houses. When we arrived, we found the most beautiful amazing view, but also that the water was out due to a recent storm. They offered us a full refund and help booking another place, or to stay and use extra bottled water and a place to take a hot water. So we stayed and the water came back on a few hours later, and we were so glad we stayed because the staff were so helpful, the facilities were spotless, and it was an amazing stay. Yes the stairs are real so be cautious if any mobility issues, but fine for 99% of people.