ASTON Denpasar Hotel & Convention Center

"I'm absolutely satisfied by this hotel! The location is strategic, situated right in the heart of the city. The service exceeded my expectation, their staff are friendly and responsive. They really go above and beyond to make guests feel comfort and happy. Check in process was so fast, no more than 3 minutes. Special appreciation for PENDI that help us a lot during the stay. I will definitely come back.

I absolutely do not recommend this hotel to anyone. When I was choosing a family room, there were two options: one with a king-size bed and two regular beds, and another one with four regular beds. I immediately disliked the second option, so I booked the one with the king-size bed and two regular beds. That room was available at the time of booking, so I reserved and fully paid for it almost two weeks in advance. When I arrived, I was shocked to find out that my prepaid and confirmed room had simply been given away to someone else. They offered me the exact room I had specifically rejected — with four regular beds. That’s how they treat their guests: you pay for one thing, and they force you into something else. Even though the hotel is only 14 years old, the condition of the rooms is appalling. Everything is shaky and poorly maintained, the furniture creaks, and the air conditioners are so loud it’s impossible to sleep. The bed sheets are damp, there are tons of mosquitoes in the room — you just can’t relax. The bathrooms constantly smell like sewage. The toilets are filthy, and I found someone else’s hair in the sinks. I booked and paid through Trip.com and realized this is the first time in my life I skipped reading the negative reviews (which I usually trust the most). It’s obvious the hotel is scamming Trip.com by submitting outdated photos and misleading information. For example, all rooms look neat and clean in the pictures, but in reality — it’s a nightmare. The description says nothing about the hotel not guaranteeing the number or size of beds in the room you book. But the hotel lies and claims it’s all clearly stated and they don’t guarantee anything. Total scam. Strongly not recommended. A huge disappointment. I paid for two nights, but I’m checking out after the first one — this place is so bad, you just need to run and never look back.

A hotel with strategic location at the city center. It has a good service and the food is varied and tastes good. The best pount is it serves refill drinking water on the corridor completed with its drinking tools in each room so we don't need to worry to get less water and no need to spend more just for buying bottles of mineral water outside. The family room is comfortable and I think all the rooms are spacious with their full set amenities and facilities.