The positives: The room was good, and the housekeeping staff were lovely. The lady working at the gelato station was so kind. The water park was great, and the Italian restaurant was excellent. The negatives: The hotel itself really needs an upgrade. The restaurant chairs look like they haven’t been changed since the 90s. Pool towels were old, full of permanent marks, and even had holes. Reception staff were rude and arrogant. The worst part, however, was the food in the main restaurant, the quality was poor, with very few fresh options. For ex. There was no a custom stations which you’d expect in a 4-5 star hotel. I twice asked a supervisor or manager if it was possible to get a vegetarian omelet, and was told no both times. Staff in both the restaurant and pool bar were constantly on their phones. Another issue was the kids’ activities nobody seemed to know anything about them. When we asked the TUI staff, they didn’t know, and reception had no idea either. You would expect staff to at least try to help or find out, but that wasn’t the case.