Atlantica Grand Mediterraneo Resort & Spa

We have stayed at this hotel a number of times & hoping to return this year. We have always had an amazing time at the hotel. Staff are all amazing. Food is lovely,however I wish the hotel hadn’t changed from the buffet lunch instead lunch to a menu lunch. The bar by the beach does really lovely food to order. Shout out to the sun bed 🏖️ man. This is a late review, but felt I should let everyone know how good this place is. Happy holidays Sarah & John B

Although our week spent at the hotel last May was amazing, for some reason I hadn't bothered to review! What has prompted me to do so now? The review posted 1 month ago stating ' it was the worst hotel they had stayed at, in 25years'. I really cannot believe the review was for the same hotel. My husband and myself have travelled extensively for nearly 40 years. I can honestly say it is one of the best hotels we have ever stayed at. The location and hotel were beyond perfect, our room had a wonderful view (room 210) it was a late decision to go and therefore we had the room we were allocated. No complaints, clean and comfortable and we loved the fact that the rooms are 'stepped' up the cliff side, unlike a regular hotel, rooms not on top of one another. A fabulous pool and we just loved sitting outside for our meals which were absolutely delicious with so much choice.. However, the best part - the staff. Couldn't do enough for us, always curteous and helpful. What an amazing week! So, after much searching could find nowhere as lovely, and yesterday booked to return.

The hotel is on the side of a hill with stunning views from every angle. When we arrived we were asked if we wished to upgrade our room. We decided to as we hadn't had a holiday for 6 years . Well, we were not disappointed. Room 502 was a suite with its own infinity pool. It was amazing! All of the staff are friendly and helpful. We were on an all inclusive deal which suited us. The food choice was good and varied most days. The waiters and waitresses were friendly and smiley ☺️ We have booked to return in June 2025 and we're looking forward to spending a relaxing and enjoyable holiday again. See you then.

After travelling abroad for over 25 years we can honestly say this is the worst hotel we have ever stayed in. We usually stay in 4 star rated hotels but thought we would treat ourselves and upgrade to this 5 star rated hotel big mistake! After transfer from the airport we were taken to the hotel by taxi. We were blown away by the views going up the hill to the Grand Mediterraneo. The reception area was lovely and modern so we had high expectations that we were going to have a fantastic two weeks. However from the moment we arrived in our room everything went downhill. We walked into our allocated room to be met by a very strong smell of sewage coming from the bathroom. We took a look around the room and as well as everywhere being filthy the fixtures and fittings were nowhere near what you would expect from a 5 star rated hotel. The fridge and safe did not work and there were marks and stains on a lot of the furniture. The sewage smell alone deemed this room to be uninhabitable so we promptly phoned reception to complain. After being asked to go for lunch while a new room could be found we returned to reception to be taken to another room. This time we walked in there was no sewage smell but that was the only improvement. In this room we yet again found it to be filthy everywhere. The windows were that dirty you could hardly see through them, the kettle stunk and was not fit for use, the shower and sink were fitted very poorly, there were chips in the bathroom tiles, marks on the walls and furniture, the tv had scratches over it and the bed linen had holes in. As you can imagine we were not happy so we went in search of the Tui Rep with the photos we had taken. The Rep said he would speak to his manager and the hotel to find a solution. While waiting we tried to find alternative accommodation but as it was high season no alternative was available. The hotel could not provide another room so we were left with no choice but to accept the 2nd room as it was better than the 1st room only by the fact it did not smell of sewage. The management sent someone to attempt to fix the poorly fitted shower but it was still not to be of a good standard. Although we were assured that each day our room would be deep cleaned this did not happen. Our stay continued to go downhill. Other problems we encountered were very poor entertainment (apart from the 3 tenors who were excellent) so on all the other nights we went back to our room early to get away from the terrible acts. The sewage smell could also be smelt at several places around the hotel causing us not to be able to use the beach, al a carte restaurant or Vertigo bar. Around the hotel we found several maintenance and health and safety issues including broken outside lights, piles of rubble outside our room, ripped cushions, stained bar stools and on several occasions the communal toilets were dirty and smelt awful. More problems with our room came to light on a daily basis with stained bedding and towels, a plug socket hanging off the wall and poor drainage from the shower. Having to sort problems out and living in filthy unsafe conditions is not acceptable anywhere and is inexcusable in a 5 star rated hotel. Please take a look at our photos and form your own opinions whether you think this is a 5 star standard hotel.

We loved this place.staff great,food good.room was spacious.inland superior double room. Only problem was the music was so loud we could hear it from our room so we couldnt go to bed until 11 every night which wasnt very restful.think they need to turn down the live entertainment a bit.