Very mixed feelings about this hotel.. firstly it’s definitely not a 5* I would say a 3* at best. No major issues from us but lots of little frustrations, eg: the coffee machines in the activity Buffet restaurant one wouldn’t work, so you’d go the other and it wouldn’t have cups/hot water/tea bags, same issues with the juice machines. You had to trawl through about 6/7 glasses before you found one that was clean enough to use, even then it was cleanest one but not fully clean. Other drinks machines not operational. The restaurants opening times change daily, not what they say on the app. Queuing for dinner each night, not ideal with a 2 year old. The frustrating part about the queuing is that we counted 16 empty tables yet the queue was back to the ice cream parlour. The clean up of tables is just not managed correctly. The staff work so hard but there is only so much they can do. We would tell Stavros & Nick each day when we noticed drinks machines, dirty glasses etc and they’d always rectify it.. but if this is a 5* resort we shouldn’t have to fight to find a clean glass to get a drink. Noodle bar, queued for ages to get to the front to witness the chef take his hat off, wipe down the sweat off his head and then his hair, with his gloved hands. He then proceeded to handle the food. Didn’t change his gloves! I walked away as it made me feel sick. I would not eat that food after that! You can only book the al a carte twice in 2 weeks, maybe if this was more the restaurant queues would be less. We went the American & the Italian (which ran out of pasta!!!!!!!!!!!!!!!) both were average, not amazing. Loungers by the pool and tables are not cleaned, dirt, bird poo, blood, ice cream, drinks etc all over them each day. Again, in a 5* they should at least be power washed weekly! Entertainment area at night, fighting to get a seat as absolutely not enough seats. Quite a stressful experience to be honest getting to sit down and find a chair. Wouldn’t be surprised to see towels and people reserving them as you just can’t get any! Room itself was fine. Bit grubby in parts but was okay. Minibar only stocked on the first day then you just get a large bottle of water each day after that. Which we were okay with but others were not. Bar by the stage is the only bar open during the day, 1 member of staff at a time, so the queue is always huge! We ordered a picnic bag to take the beach one day. We got 5 bags of crisps, 3 apples, 3 bottles of water and a slice of cake! Hardly a picnic! 🙈 Overall.. food - okay Rooms - good Pool area - good Entertainment - excellent (purple team are wonderful, Aga, Miguel, Maeve, Corina, Pedro - all brilliant) Water park - excellent Tips: take your own plastic cups for drinks, the paper ones you get are rubbish Get to dinner for when it opens (unless they change the time without notifying you) Just don’t expect a 5*, I think if you go not expecting that you’ll be okay! We still have a great time, just wouldn’t book to go back and wouldn’t recommend to be honest which is disappointing but one of those things!