Atlantica Imperial Residences

I originally booked a deluxe swim up room in the residences but we were kindly upgraded to a duplex room. The room was amazing and we had a fantastic sea view. Our room was on the 3rd floor so our view was spectacular. The room was always cleaned really well. The breakfast in the residences restaurant is much nicer than in a large restaurant. Only problem was the supervisor who is the wrong person in the wrong job!! She has a habit of trying to humiliate staff in front of guests which is totally wrong. The one day she was off when we were there was wonderful!! The bar manager ran the restaurant as it should be run. Calmly, quietly and efficiently without any need to humiliate anyone!! There are plenty of facilities here no matter what you want to do. Our only complaint was the food was much too curry and spicy and very little Greek, Mediterranean which is what you expect! Previously the food has been brilliant this year sadly it was not! Kiki is an amazing member of staff. We knew her from our previous visit and she4 remembered us. She is fantastic both in the restaurant for breakfast and also in the bar in the afternoon. Mary Grace (I think that is correct) was also lovely, in the restaurant. She always had a smile if she saw us. Both members of staff are a credit to the hotel.

We had the most wonderful holiday in this fantastic hotel. We enjoyed the Red Carpet option in the Residences and felt it was definitely worthwhile; in particular the exclusivity of the a la carte restaurant for breakfast and the quiet, luxurious pool area. The staff were fantastic and really made the holiday extra special. Maro, Kiki and Vaso in the Residences were fabulous, friendly and provided faultless service; nothing was too much trouble. We would also highlight Vaso and Rita in the main restaurant for providing warm and top quality service. We would say that the buffet is probably the best we have experienced in our many 'all inclusive' holidays. Lastly, a big thank you to Froso on the reception desk for her kindness and thoughtful help when we needed it. We have two comments by way of constructive feedback. Sometimes the music / entertainment in the Residences bar was too loud to hold a comfortable conversation and secondly, we felt as Red Carpet, all inclusive guests, that being invited to pay an additional charge for some courses at the a la carte restaurants in the evening was disappointing. Notwithstanding the comments above, it is a luxurious hotel with superb staff and we would recommend it unreservedly. We definitely intend to go again!

We were at this hotel, and while there are many positive aspects, unfortunately our experience with one staff member left a very unpleasant impression. When we arrived, the receptionist named Lou spoke only to my husband, asked only for his surname, and completely ignored me even though I was standing right next to him. It made me feel uncomfortable and disappointed because it came across as very unprofessional behavior. A few days later, I approached the reception desk myself to ask for some information, and she again ignored me. Thankfully, another female receptionist was there and kindly helped me with everything I needed. Another disappointing situation happened. Our room was never cleaned, even though we were out of the room almost the entire day. We only returned for about one hour at lunchtime to rest. During that time, the housekeeper came, and we asked her to come back a little later — but nobody ever returned. This also reflected poor organization and lack of professionalism from the hotel staff management. On the positive side, the food at the hotel is excellent, the spa is very clean and comfortable, and the therapist named Mar was truly professional and deserves special praise. The hotel is also located in a beautiful and picturesque area. Overall, the hotel has great potential, but unfortunately the attitude and behavior of receptionist Lou left us with unpleasant feelings during our stay.