When I first arrived at Atrium Palace although I knew it had an excellent rating, I was trying to figure out why it was rated higher than the other 5 star hotels ( four of them) that I had stayed at in Rhodes. My room 219 was a junior suite "classic" style with a large balcony and spa bath. Great amenities, spotlessly clean, aesthetically I am used to a slightly more modern look room. Within a day or so I had figured it out. The friendliness and service goes above and beyond expectations by managers and staff members alike. The hotel has a lovely peaceful setting. There are approx 4 pools and is beach fronted. We generally went to the pool at around 10.00 and there were plenty of options for us to stay for the day (beach towels available from 10am) that we didn't feel that we had to rush for a spot. We had half board and loved the dine around option. I was slightly concerned that there would be absolutely loads of children (October was perfect for this including the weather being mid twenties) as although I knew the hotel was family friendly, being in our late fifties we wanted to have ambience without being fussy and rule ridden but not so informal that you cannot dress for dinner. I think the hotel gets this spot on. You are allowed the dine around option in three different restaurants apart from the main buffet. At the main restaurant we were greeted daily by the hotel managers. There are numerous staff I can name that made out stay unforgettable but these are just a few. Special thanks to Thanos, the porter, who is an example of above and beyond even getting up early on his day off to say goodbye to us! and also Franko. Nefeli the lifeguard for our chats and keeping us safe, Konstatinos at reception, I enjoyed our health chats, Alexandra at reception for her friendly upbeat manner, Christine and Emma in the restaurant, Eraldo ( keep smiling!) for his diligence, Andreas and Xrhstos - you are a credit to the hotel and people your age, the Head Barman in the lounge for his kindness and all of your team, Sevvi in the Spa for her advice, Xanthi and Zussana at Asterias, Lucas for his kindness and the last but not least all the managers including Apostolos. Thank you giving us a fantastic stay. We have already booked for next year!