Avena Resort & Spa Hotel

First Impressions: We arrived around 2am with a very tired child, and while the front desk staff was pleasant enough, there was no one available to assist us with our cases despite the hotel knowing our late arrival time. A small gesture like help with bags would have gone a long way after a long journey. The Room: One of the best layouts we’ve had so far—spacious and well thought out. Two single beds in a separate area for the child, with a door dividing it from our master room with a comfy double bed. TVs in both rooms, decent plug access, working air con (bonus!), and a fridge that was regularly topped up with water. No minibar as advertised in other places, but the basics were met. Balcony was on the smaller side, but did the job for drying pool gear and grabbing a quiet sit. Pool & Beach: The pool was freezing—honestly Baltic! We managed a dip, but our child couldn’t stay in for more than 15 minutes without chittering from the cold. The beach, however, was far more enjoyable and warmer by comparison. Definitely worth the short walk. Food & Drink: Food was pretty standard for an all-inclusive setup. Lunch options were generally better than dinner, which felt backwards. Fruit variety was lacking, and there wasn’t much consideration for children’s meals—we found ourselves eating out more than planned just to give our child something other than chips. Cocktails were average at best, with limited variety. (Pekcan down the road served delicious cocktails and had a massive menu—definitely check it out!) Staff & Service: Most staff weren’t overly friendly or attentive. Service felt a bit transactional rather than warm or welcoming. It didn’t ruin our holiday, but it didn’t enhance it either. Rep & Excursions: Our Love Holidays rep was honestly dreadful. Knowing we arrived at 2am, he called at 9am demanding we attend his talk “or we’d miss our return transfer.” When my husband did go down, he refused to give prices for excursions unless money was handed over upfront—not acceptable. Thankfully, a local shop rep just a few doors up sorted us with better options and far better service. Highly recommend skipping the hotel rep and supporting local businesses. Extras & Tips: The Monday street market is a hidden gem—huge and full of brilliant finds. The hotel doesn’t advertise this, but it’s absolutely worth saving some spending money for. Heads Up: Unless you sleep like a hibernating bear, prepare to be woken up daily around 5am by an ongoing 20-minute loudspeaker call to prayer echoing through the area. It’s culturally significant, of course, but not ideal on holiday when you’re hoping for a long lie! Overall: It wasn’t a terrible stay by any means, and we made some great memories, but there are definitely areas that could be improved. A little more warmth and attention to detail from staff and better food variety—especially for kids—would have lifted the experience massively.

Hotel was clean, rooms were cleaned daily. Shower was good and modern with good water pressure. For some reason the beds killed my back, maybe too soft for my bag. Sleeping on the sofa was a savior. Service was just ok, maybe the staff was new and in training but there was not many "hello" to be heard or smiles to be seen. I was surprised about it because in multiple rewievs the service was described to be great. Food was varied and good. Other side of the road is Migros where you can find basic stuff, also alcohol and cigarettes. One male member of staff was awesome to everybody, I saw him at the bar and around 1-2.4, two last days of my trip. For my opinion location is good, cab is cheap to take to down town. In the area is some shops and pubs/restaurants too. I'm not fussy about the service unless it's really bad so would definitely come again. Good place for elderly too, lifts are good and restaurant is wheelchair accessible.

I couldn't recommend it enough. We stayed at this hotel for 10 nights and it has exceeded all our expectations. Now, keep in mind that from 1st of Nov to 31st of March it's their winter season, so the buffet was smaller as they were renovating however the food was still amazing. Lots of choices, lots of desserts, salads and mains. The snack bar has great cakes and sweets or salted snacks. The bar is great, also lots of choices for drinks. Spotless when it comes to cleaning, from the lobby to the bathrooms, pool area or rooms, this place is constantly and well looked after. Service was amazing, always very helpful and resourceful. Animation was also available, we were offered nights out as it is not their full season yet. I would give it 5* at all times, so I think during summer season will get even better. The private beach is also very nice, looked after and cleaned. I genuinely do not have any complaints or recommendations to improve. It has been an amazing stay, would definitely recommend and would visit again.

I had high expectations for this hotel, but unfortunately, it didn’t meet them. The journey to the hotel was rough — although it was stated to be a 3-hour trip, it certainly felt every bit of it. Upon arrival, the staff were friendly, which was a positive start. However, we had to request an extra room card since there were three of us, and we were charged €10 if it was lost. The room itself was disappointing — clearly designed for two people, with very limited space and only a small hanging area, making it quite uncomfortable for three guests. It also looked nothing like the photos advertised. The food was another letdown — bland and often cold, which led us to eat out instead. Additionally, the hotel’s location was misleading. While it was advertised as being near the beach, we had to cross a busy road to get there. On top of that, there was ongoing construction, making it impossible to relax. That said, the spa was a highlight. It was excellent, and the staff were consistently friendly, which was appreciated. However, I wouldn’t choose this hotel again as it simply did not live up to its advertisements. I recommend thinking twice before booking.

We arrived quite late , check in was good and we were allocated a room with a street view. Just in time to get some drinks before the bar closed at 11.30 We then went to the restaurant which was open for “ midnight soup” which is exactly what we got there was some bread as well but no butter. Anyway tired out we went to bed only to be woken by a dog barking at a property across the street, this went on for quite a long time .. we mentioned it to reception,this went on and off for the next 2 nights then thanks to Melis a pool view room became available 2318 so we moved to that , it was a lovely room and same as the rest of the hotel was spotlessly clean There was absolutely no entertainment on at all , people were just bored sitting around in the evenings on there phones / tablets kids were running around shouting and screaming some were even playing football in the lobby area while some of the adults were just getting as much all inclusive drinks down them as they could and got louder as they were doing it ! The noise then continued into the pool area until the early hours, some were taking alcohol back to their rooms and partying on .. the latest was 5am .. reception were alerted and although the hotel has security guards 24 hour nothing was done. We were Disappointed by this . Free WiFi is only available in the lobby If you want WiFi in your room you have to pay extra … The food was not bad , we always found something tasty , the restaurant staff were lovely to us always happy to help as they were in the coffee shop. This is a city hotel so some noise is inevitable but the noise even with ear plugs from the lobby and pool area after midnight was just too much for us .. The beach bar drinks weren’t included in the all inclusive between October 31st and 1st April Lovely Beach and seafront walk and the weather was sunny