Azul Beach Resort Negril By Karisma

The hotel staff just rude and full of attitude you’d ask for a drink and it was as if you were bothering them. The food at the only buffet that was open was horrible and repetitive all week. We were expecting local dishes and got everything but. I had to bring water from my room to dinner because I knew after the first time the waiter filled my glass he wasn’t coming back. If all you want is to smoke weed and sit at the tiny pool bar then this is your place, but personally not for us. The beach is great as is the water but be prepared to be hounded non stop by vendors which is not the resorts fault but still annoying. The entertainment is lame and boring. The restaurants (if open) are disappointing. We ate burgers and jerk chicken with what ever side they decided to have that day at the main pool area snack bar all week then ordered room service at night again burgers. I will never go back no even for a free stay. STAY AWAY FROM THIS PLACE !!

ABSOLUTLY BRILLIANT PRE ARRIVAL SERVICE --(A slightly different review) We are visiting the hotel in June 2025 as a party of 6 for the first time having stayed with Karisma hotels in other countries - and I reached out to the hotel to check some facts- and to make some arrival arrangements having read some of the strange reviews on TA which I now struggle to understand. The staff have been just fantastic, positive, reliable and very quick with responses, local recommendations and very helpful information. Having been travelling for many decades now I wanted to post on TA to recognise this fantastic service as probably the best I have ever experienced pre arrival . If our time in resort mirrors this service and attitude, then I am sure we are in for a brilliant time and I will follow up this review when I return home to confirm this . Thank you to the wonderful Petrina and the outstanding team and i look forward to meeting you in June - Ivan

Booking & Arrival Issues: Despite informing reservations about our 5-year-old and requesting rooms together during booking, our group was split between Buildings 8,9 & 11 isolating the child from her grandmother. Check-in took over an hour with unhelpful staff. No welcome drink. Room Problems: - Building 9 had strong paint fumes (doors appeared freshly painted) - Mini-bar in room 11103 wasn't stocked our entire stay - Had to wait until next day and insist on speaking to a manager for relocation/room change. Staff Performance: *The Good:* - Safarie (lobby bartender) – exceptional service, made our stay bearable and enjoyable. - Jojo (kids club) – fantastic with our 5-year-old - Dean (bellman) and Matthew (front desk) – only helpful staff members The Bad: - Most front office staff were unprofessional and indifferent - Manager who handled our room change was cold and unapologetic - Prestige desk agent at checkout was rude and unhelpful, having checked out we were advised we had to walk in the rain to the main lobby to get back our security deposit. At no point in time did she even ask how our stay went. Does she understand the position she’s placed in and that she is dealing with VIP guests? Property Issues: - No waitstaff on beach – just pushy vendors - Towels were old, rough and faded - Front office still uses paper books – disorganized and inefficient - Had to walk in rain to get the car, because the security said only one umbrella could leave the property (LOL) Final Thoughts: The few great staff members couldn't compensate for poor management and systemic issues. As locals who paid for VIP treatment, we felt deprioritized. Suggestions: 1. Train front office staff in basic customer service 2. Implement digital record-keeping 3. Better coordinate family room assignments 4. Recognize or promote outstanding staff like Safarie. Overall I would not recommend this property to anyone. At times the staff spoke loudly in the hallways as early as 7am, and the property itself is just boring and underwhelming. One particular butler also seemed overly friendly and chatty with female guests. Adrian at the swim up bar was great as well.

I don’t even know where to begin with this review. Bc there were so many thinks that really annoyed me! We can to Azul for our 10 year wedding anniversary. We booked our stay with another couple and we both booked the honeymoon beach front rooms that has the swim up pools. We wanted to have easy access to the beach and the swim up bar. After check in they gave us our rooms let’s and we went straight to the rooms. One of us were in building 1 and the other couple were in building 2. I walked in and the room was exactly what was pictured online. Our friend came back to our room and said that they had our room bc an anniversary dessert was in their room for us. After calling the front desk I was told they switched our room numbers up and I was in fact in the wrong room. We switch rooms only to find out I was given a regular room half the size of the room I was just in and it was ocean view, not beach front. Not only was it half the size but it smelled like mold! We go back up front to let them know that this was NOT the room we reserved online. Come to find out they complimentary upgraded another couple to the room we reserved so we could no longer get that room until they checked out 2 days later. I asked to be switched to another room that didn’t smell like mold. They switch is to building 2 around 9pm at night and when I got to that room, the smell of mold was even worse! It was hours of dealing with the room situation so I sucked ot up and just dealt with it but went to bed in a rage bc this is NOT what I paid for! The next day after my shower I realized this room had no blow dryer and the shower leaked water so bad that the whole entire bathroom floor was so saturated that I couldn’t even dry my feet with the bath mat. Everything was soaked. I had to use pool towels to clean up the water off the floor. The follow morning we hit the beach and then the pool. The pool…. Ugh this was just as annoying as my room situation. We booked these rooms in the ADULT section bc we wanted to relax and not deal with any tantrums while away. We found out that the adult pool bar in our section was closed. Closed? What do you mean? This is a vacation and we booked the nicest rooms and we don’t get a bartender? Mind blown! This vacation isn’t off to a good start at all! Our friend complains to the front that we don’t want to walk to the main pool area to get our drinks, we want to swim up tot the swim up bar and get our drinks. After multiple times of complaining, we were promised a bar tender for the rest of our trip starting the next day. The next day comes, no bartender. My friend complains AGAIN! We were trying to grab any staff member that walked by. At this point we are just over tipping staff to run back and forth to grab us drinks so we didn’t have to keep leaving the pool area. In order to get drinks we had to walk to the next pool area. Who wants to do that on vaca? Not us so spent THOUSANDS for our stay in these rooms with the swim up bar! Let’s talk about the spa. The workers were walking around asking if anyone wanted to get a spa service done. I checked out their book and picked a service and was told they can’t do that one bc they are out of the products. Okkkkk! I look some more and pick another service and was told that I could t do that service either bc they didn’t have the products. Why was I even handed this book? Why not just tell me what you CAN do! I ended up picking a drove that was like a mini massage and mini facial in one. My tech was Simone and the service was good. I was annoyed o couldn’t get what I really wanted but I was pleased with what I picked. The facial could have been better but nothing that was done wrong on her part, it’s just the protocol that wasn’t that great but it wasn’t bad. I work in a spa myself so my expectations are higher with this kind of stuff and back home my protocol for a mini facial is better. Whatever, moral of the story is, I didn’t hate it, Simone was great. Back to the swim up bar in the adult section. Esteem building 1 and 2. We end up stopping some woman named Sheryl and asked her run us some drinks. She felt so bad for us at that no one was willing to help us out that she came and bartended for us for a few hours. She was great! She also sent another worker over, Kataneahya (name might be spelled wrong) She was great too! They helped ease some stress for sure. We had help from them for 2 days and then back to no bartender for the rest of our trip. The following day we decided to pay the pool boys to run for us. Again, we were tipping heavy to have these guys run back and forth from the pools to grab our drinks. Deano and Javaro helped make our lounging days a little bit relaxing. I was thankful for them bc I felt very irritated on this “relaxing adult anniversary trip”! Not sure if you can tell by my rant so far but my anniversary trip was not the best. Deano and Javaro checked on us multiple times and kept telling us to try to enjoy the day. Even after they saw us arguing with staff about our room, they checked on us. Good guys!! On our last day, Deano brought us fresh coconuts to drink from. Let’s talk restaurants. The resort was slow So they decided that each day they would have the buffet open for all meals and then rotate the other restaurants and open one of those per night. So you had your choice of either the buffet or whatever that restaurant was that they picked for that night for dinner. I was not a fan of the Italian place for dinner. My pasta was so dry! The Jamaican place was good but very small portions. 2 people from our group ended up getting 2 appetizers and 2 entrees. You could have booked a candle light dinner on the beach as well for one of the nights and that was really nice. They have a photographer that comes out before dinner and we were pleased with the pics. The price was high in my opinion but we bought the pics bc the dinner was a highlight of our trip. Marion who works the buffet area also made my trip. She knew we were there for our anniversary so one day she decorated the table for us with flowers that said “Happy 10th Anniversary” and it was so very thoughtful of her. The table was beautiful and she set it up once she got to work and saved that table for us for when we came to breakfast. Let’s go back to the room I originally reserved. We finally got in a couple days after we got there. The beach front honeymoon suite room is nice, the bed is comfortable, I had a blow dryer and the room did not smell like mold! The shower leaked a little ok the outside bit wasn’t too bad. I was still able to dry my feet on part of the bath mat. I’m glad we finally got in the room I reserved but was annoyed on day 6. The day before I had to check out I had 2 women come up to me while I was at the pool to tell me I was suppose to of checked out. What are you talking about? We spent HOURS trying to get our reservation right. On the first day we showed multiple front desk girls our confirmation for the room we reserved and the dates that we reserved. At first the front desk told us that we were no shows the day prior. WRONG! That’s apparently why our original room was given away but that was a lie also bc the family who was upgraded came like half a week earlier. Anyway… so you’re telling me on day 6 of my stay I’m now being told that I’m not suppose to be in the beach front room again? Another day of feeling angry at this resort. I couldn’t even tho k straight for over an hour. We have to give them our confirmation info AGAIN! How is no one able to get this right? We spent multiple days and hours trying to figure the room situation out. It’s now 3:41am on our last night here and I can’t sleep bc all I think about is how frustrated I was on this vacation. I spent thousands to get away for my anniversary and it’s nothing how I envisioned my trip to be at all! I am grateful for the handful of workers who did go above and beyond for us and tried to make the trip special. They all deserve raises! Between the room mishap, the mold smell, multiple outlets in the rooms not working, ripped cushions on beach chairs and pool beds and the pool deck that is literally breaking apart, I have to say I will never book at an Azul resort again! One and done for me!

This hotel is very tacky. In my opinion I wouldn't consider this an hotel i would consider it an all inclusive villa. Let's start with my room the water in the shower was going down slowly and I called and ask them to come and check it twice and no one came throughout my entire stay no on came to look at it. Now let's talk about the restaurants they have about seven but not all are open everyday so it is kinda limited because some of the restaurants open on selected days. Some of the restaurants when you are waiting to be served it takes a very long time. You have to walk some very long walks to go to restaurants and bars. Now for the staffs they say anything to there colleagues in front of the guess they don't filter anything. Some act professional and some don't. It wasn't all that good of an experience I don't think I would spend my money to go back.