Azulik

This place got popular on Instagram and looks good in photos. But the state of this resort is so bad. You expect better service when you go to a luxury establishment,right? But no, it’s so bad and underwhelming. The food is below average. The rooms are broken and so messy. Would never recommend anyone to stay here. Go for a day trip and get out in 2 hrs that’s all.

SERIOUS HEALTH HAZARD - RODENT INFESTATION I feel obligated to warn potential guests about my horrifying experience at Azulik (April 16-20, 2025). Despite the $500/night price tag for this supposed "luxury" resort, our room was infested with rats. This isn't just about comfort – it's a serious health and safety issue. The rats weren't just visible; they were bold enough to destroy my personal belongings, including expensive makeup brushes. When we initially reported the issue, staff tried to blame us for having food in the room (we didn't). Only after staff personally witnessed the rats were we finally moved to another room. Key concerns: Active rat infestation in guest rooms Dismissive initial response from staff Poor follow-up from management Inadequate health and safety protocols Premium pricing ($500/night) for hazardous conditions The management's response has been equally troubling. Despite promises of a 24-hour response time, they've gone silent. This suggests the issue may be more widespread than our single experience. For those considering this property: Rats can carry numerous diseases including hantavirus, leptospirosis, and salmonella. No luxury amenities can justify exposing yourself to these health risks. I'm currently pursuing this with health authorities, as this situation requires immediate attention. Save yourself the health risk and considerable expense – look elsewhere for your luxury stay.

I am utterly disgusted and outraged by the deplorable conditions I encountered at this so-called "luxury" establishment. The entire property is nothing short of a rodent-infested nightmare. During my brief four-night stay, I was forced to change rooms not once, not twice, but THREE times due to the presence of rats in my accommodations. Most horrifically, these rats bit through my personal belongings, forcing me to discard hundreds of dollars worth of makeup due to contamination. The thought of rodents rummaging through my personal items is not just revolting – it's traumatizing. The management's response to this crisis was abysmal, bordering on criminally negligent. Their promise to contact me within 24 hours was nothing but a blatant lie, revealing not only their incompetence but also their utter disregard for guest safety and satisfaction. This level of deception is inexcusable and raises serious questions about the integrity of the entire operation. I demand immediate action from the highest levels of management, including a full refund, compensation for my destroyed belongings, and additional compensation for the stress and inconvenience caused by this debacle. Furthermore, I strongly urge potential guests to avoid this establishment at all costs. No amount of marketing or false advertising can cover up the fact that this hotel is, at its core, a poorly managed, rodent-infested health hazard masquerading as a luxury destination. The relevant health and safety authorities will be notified of these egregious violations. It is my sincere hope that swift and severe action will be taken to address these issues before other unsuspecting guests fall victim to this travesty of hospitality and suffer similar property damage.

Azulik Villas are beautiful beyond measure. Pictures and videos do it no justice. I stayed at the Sea and Aqua Villas. So beautiful. 🥰 Customer service is ELITE! I’m so grateful to Leyda. She helped me so much. She has Great communication, patience, and was very accommodating. I had an amazing time.