Azulik

This hotel is more than a romantic destination — it’s a sanctuary. From the moment you arrive, the atmosphere invites you to slow down. The jungle, the soft lighting at night, the sense of privacy and intimacy — everything feels intentional and sacred. But what truly made this experience exceptional was the yoga and sound healing. The morning yoga practice was absolutely beautiful. The teacher was not just guiding poses — she was guiding presence. Her energy was calm, grounded, and deeply attentive. She created a space that felt safe, supportive, and transformative. It wasn’t about performance. It was about connection — breath, body, awareness. Every movement felt purposeful and aligned with the surrounding nature. The sound healing ceremony was so powerful that we attended it twice. The experience was immersive and profound. The vibrations felt like they were moving through every layer — calming the mind while awakening something deeper. Time seemed to dissolve. It was both grounding and expansive at the same time. The cacao ceremony was heart-opening and intimate — gentle yet meaningful. And the temazcal was intense in the best way — cleansing, releasing, almost like a rebirth experience. This place offers more than relaxation. It offers depth, healing, and true reconnection — with yourself, with nature, and with the person you’re sharing it with. If you’re looking for romance with meaning, this is it.

Our experience i. Azulik was amazing and our stay was super and EZ with the help of Paola Mendez which it was super nice and professional we will go back and do it all over again. Thank you Azulik teama

Although I found the resort to be beautiful, the customer service was far below the level I expect from a hotel of this price range (I paid $600+ for ocean front room/night). There are no concierge reliably onsite. You are given a WhatsApp number to text and sometimes they can be very slow to respond. First issue I ran into was the concierge’s lack of punctuality and poor communication regarding bike rentals. She promised a bike at 8am but 15 mins before the agreed upon time texted me that she could not follow through. I agreed to wait until 10 but was delayed a second time until 11. The second delay was not even communicated to me without my prompting. See chat screenshots. The main issue was my balcony was flooded by careless guests upstairs who left their outdoor tub running (see pic). I was splashed and had to change. My phone also got wet and I could not charge it for the rest of the night until it dried. I could have had other valuables such as electronics out that could have been irreparably damaged and I could not use either loungers, which were soaking wet for the rest of the day/night. The water ran for 10 mins before hotel staff could stop it. No one came to clean my balcony. However, most disappointing was the concierge’s refusal to take accountability for the incident (again, see screenshots). I would have been happy with a complementary margarita but instead was completely dismissed. I asked to speak to a manager on site and was told there were none. I asked for an email address or phone number and was given only the reservation email address. I detailed my experience in an email and waited 2 weeks before righting this review. No one replied. It is my experience that guests’ conduct at the hotel is within the control and part of the hotel’s responsibility and that top tier hospitality establishments, which I had assumed Azulik to be, value customer satisfaction and have accountability. I was sadly wrong.

Disappointing. Unfortunately, I found the staff to be unwelcoming and snobbish. We went to celebrate our last night dinner in Tulum and the experience was disappointing. Upon arrival, the staff did not give us a chance to either see the menu or the place, before we could even sit down. Upon arrival, they barked at us: “You have to consume a minimum of $1500 Mexican Pesos per person (USD $75.00) if you want to see the rooftop.” Of course we were planning to spend more than that but felt un welcomed with the hostess demands. It gave me the impression that a bunch of teenagers go to drink in the rooftop and do not consume enough to sustain their expensive infrastructure. Anyway, we sat down for dinner at their main restaurant and never saw the rooftop. The prices were all the same ($800 Mexican pesos / USD $40 for appetizers and $1500 Mexican / $75 USD pesos for main plates). I ordered the sea bass, which was undercooked and made me sick!

We stayed at Azulik this February in a Sea Villa, and the experience was truly mixed. It’s unique and artistic — it feels like stepping into a sculptural treehouse sanctuary. Our Sea Villa itself was beautiful, with a gorgeous tiled outdoor tub, swing and incredible aesthetic details. It’s a visually striking property. Melanie, our concierge, was friendly, responsive, and very helpful throughout our stay. However there were several disappointments. While the basics in the room appeared cleaned, there were noticeable gobs of hair around the bed and bathtub, which detracted from what should have felt like a luxury stay. The sea and sky villas are built very close together, offering no privacy, you can see and hear everything- something to be aware of if you’re expecting a secluded atmosphere. The beach area is small and located next to a public access point, which was busy during our visit. It felt crowded, and there were not enough lounge chairs to accommodate the number of guests. On every occasion when we spent time at the beach, we received no service or greeting. When we requested towels, we were told they were out and never received any. The beach area was not cleaned at the end of each day, so in the mornings the seating areas were scattered with dishes, glassware and food scraps. The overall vibe during our stay felt more like a spring break or Burning Man–style retreat than a tranquil luxury escape. Also, the water in the shower, sink, and outdoor tub was brine, which may align with their eco-concept but was unexpected. It’s beautiful & unique, but the service consistency, cleanliness & beach experience did not align with the price point.