Bacalar 777 Hotel Boutique

Pros Beautiful view, kayaks free to use. Small newly built detached compounds. Out door gym Cons Far from town on a bumpy dirt road. You need SUV. No fridge, no microwave, no tv, no wifi, no safe or place to hang clothes, Kitchen is far from the restaurant. It is not stocked. The employees make the best of what they they have. Takes 15 min for a cup of hot water for tea and 20+ for a cup of coffee. Pool dirty asked why they dont clean it. Employee said the pump was broken. We then tried to fill the large size tub in the room only a drizzle of water comes out. asked if it could be fixed. They said there was a water shortage. No hot water for shower. Had to ask to turn on water heater. Dont like giving bad reviews but we should have the basics for the money we paid for. Luckily we only stayed here 2 days.

The menger lenny and luis very nice and very kind. Lots of aquatic activites:water skiing, kayaking, tubing and more. Specacular views and delicious food. Varmly recommended . Stunning boutique hotel.

Basics are not settled: check in is a mess (hotel was empty and they couldn't check my family in before 3 pm claiming hotel was full), garbage is burnt just next to the rooms (when complaining about it they offered a bottle of wine for the inconvenience... WHAAT?? Wine in exchange of my health?? ), showers are next to toilets (you can imagine WC end up soaked after showering); drain in bathrooms smell really bad ; pool is dirty; food is expensive and meh (we ate everyday out); it's very far from Bacalar center (costs $10 dlls per trip just to get there). The owner was in the hotel and it became evident that his comfort was much more important vs guests (i.e. the little to no wifi was disconnected from common areas and put into his room). Staff is amateur and really poorly managed, they have good intentions but can't compensate vs owner prioritie's and unexperienced in the hotel business (we heard him talking poorly about his staff in front of the guests). We won't go back there! Prices are double vs other hotels and it is definitely NOT worth the cost.

When you finally, after a 10 minute drive on a putt-hole filled, bumpy road reach the property, you are greeted by an amazing view on Lagoon Bacalar. The neatly designed lay-out of the hotel with its weirdly shaped, put privacy-improving sit/swimming-pool, of which only one of the two Jacuzzis functions, gives you a perfect hide-away to relax, weren't it for the bad service and underwhelming amenities. Even though they offer free use of their kayaks and you can rest idyllically in one of the hammocks, you are left wanting for some basic amenities, such as a fridge, safe, bin or some form of steady internet connection, even though advertised. The five-star unworthy service drastically lowers the quality of your stay. Even though you could start the day with an 8 a.m. breakfast, the waiter only arrives around 8.15, after which he will start to clean the already occupied tables still dirty from the night before. Following, it will take 10 minutes to receive some kind of attention and around 8.40 you might have your first coffee and if you are lucky something to eat. This anti-service orientation is the general trend throughout the day, i.e.: staff installing a shelf during breakfast, staff watching movies in the bar on max volume, ... When you finally reach check-out, you might be faced with surplus and even fraudulent costs; After our first breakfast we signed a bill stating all costs were included, only to find that 380 pessos were added onto this previously signed bill! To summarize, this is a beautifully built hotel with a tale-like view but this is definitely NOT a five-star hotel.

The road to the hotel is difficult but worthwile. The place is astonishing, directly at the lake, with kayaks, and a pier to jump right into the lake. Wifi is bad, does hardly work. The restaurant closes at 8pm and is average, but we did not want to drive in the dark back from town. Staff is scarce if you need something, although friendly when you catch them. Overall oke because of accomodation and location.