We were 8 adults and 5 grandchildren staying one week. Good points: gorgeous beach & pools! Great for kids was kids pool & kids water park.Was nice those with little ones had rooms right by the kid's water park! Great weather! Only rained in the evenings & the whole place is covered overhead so walking to dinner, or entertainment, or shopping you're not effected by rain. Very nice rooms! I tipped housekeeping every day & Googled some words in Spanish. I would leave a note if we needed more drinking water, blanket, towels, toilet paper etc...Was wonderful service!! Nice clean room every day! Bad points: Check in was horrible! Probably 40 minutes to get to the counter! I'm not sure if you can use the counters on the opposite side? But I know you can use BOTH sides for check out----look for any empty counter on either side of the foyer. After check-in we immediately went to area a few feet away to book dinners. Was another 40 minutes before getting to this counter as well! We were completely willing to spit up our group any way in restaurants, but still told only allowed 4 dinners for our week there. But after checking, we were only getting 2 dinners!! Unacceptable! After another 20 minutes of not getting anywhere we asked to talk to a manager. Unbelievable that the manager was standing right there the whole time not saying anything! Maybe was another 20 minutes and we finally got 4 dinners booked! All this time the 5year old, 4 year old, two 2 year olds, and the 7 month old baby were NOT patiently waiting! So because they have no other better breakfast, lunch,or dinner options, no food to order on the beach, we were at the same buffet for all those times. Was getting tired of it! Also at the buffet hardly anything is written in English. Some things labeled in Spanish, but many with no label at all. Unfortunately it discouraged someone like me to not try some foods. Sometimes they had ketchup for the fries, sometimes not. Some things dried out, The orange juice machine was great.......gave freshly squeezed! There is hardly evening entertainment for kids; basically at 8pm the kids go up on the stage & dance, at 9pm they have karaoke - weird! At 10pm is when the main shows start.....very late for kids but we saw some of each show. Michael Jackson was a little scary for 5 year old (others were too young to understand the black & white videos showing on the side screens). Shows are geared for adults.