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Barcelo Maya Palace

Riviera Maya, Mexico
5 out of 5
Approx hotel star rating
Based on 18256 reviews

1 / 73

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Official Description

This hotel  is a magnificent luxury resort, boasting fantastic all-suites rooms featuring an elegant Colonial style including world-class amenities with open views to the sea. Located in one of the world's most beautiful beaches in the Riviera Maya, this amazing complex provides 24h unlimited services and offers a wide range of leisure and entertainment facilities that will make guests experience an unforgettable holiday. All rooms offer luxury details and comfort to guarantee an extraordinary guests' experience. Hotel dining options include 6 restaurants, offering all with a view of the Caribbean Sea. Sports and entertainment activities are also available. Cancún International Airport lies some 79 km away from the hotel.

Amenities

  • Aqua fit
  • Jet ski
  • Diving
  • Windsurfing
  • Sailing
  • Catamaran sailing
  • Canoeing
  • Pedal boating
  • Table tennis
  • Squash
  • Aerobics
  • Fitness
  • Archery
  • Basketball
  • Beach volleyball
  • Bocce
  • Bowling alley
  • Mini golf

Room Prices & Availability

Rooms

1 / 3

Junior Suite Junior Suite Pool View Premium Level

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Junior Suite Standard

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Wi-fi
  • Room size (sqm) : 65
  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More
1 / 3

Junior Suite Junior Suite Ocean Front Premium Level

Facilities

  • Room size (sqm) : 45
  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More
1 / 3

Junior Suite Junior Suite

Bedroom : King-size bed 150-183 width (1 unit) or Double bed 131-150 width (2 units)

Facilities

  • Room size (sqm) : 45
  • Wi-fi
  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Junior Suite Premium Ocean Front

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Standard

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Junior Suite Premium

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Family Room Standard

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Standard

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Junior Suite Two Double Beds

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite Premium

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite Ocean Front

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Two Double Beds

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite Premium Ocean Front

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double King Size Bed

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Junior Suite Premium

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Junior Suite Pool View Two Double Beds

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Junior Suite Garden View

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Economy

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Premium

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Junior Suite Premium Sea View

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Junior Suite King Size Bed

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite Presidential With Views

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Junior Suite Premium King Bed

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Run Of House

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite Standard

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Junior Suite Luxury

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Statistics & Profile

  • Year of construction : 2007
  • Year of most recent renovation : 2007
  • Total number of rooms : 756
  • Number of floors (main building) : 3
  • Double rooms : 372
  • Junior suites : 742
  • Suites : 14

Barcelo Maya Palace is booked in hotel categories: Business hotels, Hotels with spa, Sport hotels and Family hotels.

Facilities

Most popular facilities

  • Aqua fit
  • Jet ski
  • Diving
  • Windsurfing
  • Sailing
  • Catamaran sailing
  • Canoeing
  • Pedal boating
  • Table tennis
  • Squash
  • Aerobics
  • Fitness
  • Archery
  • Basketball
  • Beach volleyball
  • Bocce
  • Bowling alley
  • Mini golf

Amenities and services

  • Wheelchair-accessible
  • Car park*
  • 24-hour reception
  • Check-in hour from 15:00:00 to 18:00:00
  • Check-out hour from 12:00:00 to 12:00:00
  • Mobile phone coverage
  • Wi-fi* 12 USD Per unit/night
  • Car hire*
  • Valet parking*
  • Airport Shuttle
  • Room service*
  • Laundry service*
  • Launderette
  • Medical service*
  • Babysitting service
  • Multilingual staff
  • 24-hour security
  • Bellboy service
  • Air conditioning in public areas
  • Smoke detector
  • Hotel safe
  • Currency exchange facilities
  • Lift access
  • Shop
  • Garden
  • Terrace
  • Concierge
  • Gym
  • Newspapers
  • Luggage room
  • Clothes dryer
  • Private beach area
  • Towels and bed linen*

Activities

  • Aqua fit
  • Jet ski*
  • Diving*
  • Windsurfing
  • Sailing
  • Catamaran sailing
  • Canoeing*
  • Pedal boating
  • Table tennis
  • Squash*
  • Aerobics
  • Fitness
  • Archery
  • Basketball
  • Beach volleyball
  • Bocce
  • Bowling alley*
  • Mini golf
  • Surfing*
  • Tennis
  • Golf practice facility*

Health and beauty

  • Sauna
  • Steam bath
  • Hot tub
  • Turkish bath (hamam)
  • Solarium *
  • Massage*
  • Spa treatments*
  • Hairdressing salon
  • Beauty salon*
  • Spa centre* from 09:00:00 to 18:00:00

Business

  • Conference room
  • Meeting room
  • Business centre
  • Audio-visual equipment rental*

Restaurant service

  • Bar
  • Restaurant : 6
  • Non-smoking area
  • Smoking area
  • Poolside snack bar
  • Swim-up bar
  • Air conditioning in Restaurant

Entertainment

  • Outdoor freshwater pool : 3
  • Children’s swimming area : 1
  • Sun loungers
  • Parasols
  • WaterSlides*
  • Children playground
  • Kids’ club
  • Entertainment programme for adults
  • Entertainment programme for children
  • Casino*
  • Theatre / auditorium
  • Game room
  • Nightclub
* Some services shall be paid at the establishment

Popular Room facilities

  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible

Meals

  • Breakfast
  • Breakfast buffet
  • Buffet lunch
  • Buffet dinner
  • À la carte dinner
  • Gluten-free meals
  • Snacks

Tripadvisor Reviews

Tripadvisor traveller rating

18256 reviews

Traveller rating

Excellent
11935
Very good
3264
Average
1532
Poor
731
Terrible
794

Rating summary

Location4.4
Sleep Quality4.2
Rooms4.4
Service4.3
Value4.1
Cleanliness4.6

Recent Tripadvisor reviews

M5705UJbrendac

 

Frustrating at the beginning

31 May 2025
With many frustrating experiences concerning the room assignments, Sofia, in the premium club came through 100% for our family to be moved into a more reasonable location. She was also very helpful in explaining how to make our next visit go without any miscommunications. Give Sofia a big plus for her patience and assistance.

624delaneyb

 

The best bartender of my life

30 Jun 2025
Ulises Mendez was an amazing bartender with the best drinks!!!! he gave us the best drinks of my life. This was the best experience of my life. I love him so much.

joshb726

 

Mediocre to Poor

30 Jun 2025
This resort is mediocre at best and likely on the lower end of mediocre. The food for breakfast and lunch is pretty much awful. Dinner at the French restaurant was decent. The other non buffet restaurants were pretty bad. Premium gets you reservations and a mini bar in your room with beer only. No wine no liquor bottle just soda and beer. That is unheard of for a place that claims five stars. Drinks were pretty bad with the exception of the ones Eduardo made at the adult pool those were the only shining light. Also careful what you eat here. My wife and I were both extra careful (nothing washed with water or fruit with skin etc just cooked stuff). We both ended up very sick despite being extremely cautious. The place can be fun but if you are expecting quality look elsewhere something small and boutique. The buffet experiences are like college dining halls and the restaurants are mostly subpar.

617saintd

 

Go to Eduardo for drinks!!!!

30 Jun 2025
Eduardo is amazing at the bar and makes the best drinks!!!! Great experience!!! The pool is great and I love the bar by it best selection of drinks

129natec

Thornton, Colorado

Come for the service!

30 Jun 2025
This is our fourth time visiting the Barcelo Maya Palace. One of the employees asked why we keep coming back. It’s was an easy answer. We are treated SO well by the people. Every breakfast Santiago Cab would remember our drink order and would already get it ready for us before we sat down. The servers go above and beyond. Antonio Aparicio and Emilio Arcos were exceptional also. They were very attentive to our needs. On our last night, Zoehemey Sanchez and Belisario Ramirez made our last night extra special. They brought out a chocolate box and chocolate dipped strawberries. In addition to the servers, the aqua aerobics was something we built our schedule around. Our favorite instructor was Johnny. He made it fun and enjoyable. Another activity we enjoyed was riding the catamaran. Leonardo was an exceptional guide. He took time to answer my questions and took an interest in us. The only reason for a lost star this year was the abundance of seaweed and I know they’re not able to do anything about it. However, it piled up on the beach and made the beach unusable. It didn’t feel like they had enough workers or equipment to get rid of all of the seaweed that would accumulate throughout the day and night Overall, we will continue to come back because we enjoy the grounds the activities and the people. The people are what makes Barcelo special.

More Hotel Information

To take into account

  • Deposit on arrival
  • Identification card at arrival
  • Non-smoking establishment

Cards accepted

  • American Express
  • MasterCard
  • Visa
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Room

Adults
(18+)
1
Children
(0-17)
0
Children's ages at time of return