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Barcelo Maya Palace

Riviera Maya, Mexico
5 out of 5
Approx hotel star rating
Based on 18487 reviews

1 / 73

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Official Description

This hotel  is a magnificent luxury resort, boasting fantastic all-suites rooms featuring an elegant Colonial style including world-class amenities with open views to the sea. Located in one of the world's most beautiful beaches in the Riviera Maya, this amazing complex provides 24h unlimited services and offers a wide range of leisure and entertainment facilities that will make guests experience an unforgettable holiday. All rooms offer luxury details and comfort to guarantee an extraordinary guests' experience. Hotel dining options include 6 restaurants, offering all with a view of the Caribbean Sea. Sports and entertainment activities are also available. Cancún International Airport lies some 79 km away from the hotel.

Amenities

  • Aqua fit
  • Jet ski
  • Diving
  • Windsurfing
  • Sailing
  • Catamaran sailing
  • Canoeing
  • Pedal boating
  • Table tennis
  • Squash
  • Aerobics
  • Fitness
  • Archery
  • Basketball
  • Beach volleyball
  • Bocce
  • Bowling alley
  • Mini golf

Room Prices & Availability

Rooms

1 / 3

Junior Suite Junior Suite Pool View Premium Level

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Junior Suite Standard

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Wi-fi
  • Room size (sqm) : 65
  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More
1 / 3

Junior Suite Junior Suite Ocean Front Premium Level

Facilities

  • Room size (sqm) : 45
  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More
1 / 3

Junior Suite Junior Suite

Bedroom : King-size bed 150-183 width (1 unit) or Double bed 131-150 width (2 units)

Facilities

  • Room size (sqm) : 45
  • Wi-fi
  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Junior Suite Premium Ocean Front

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Standard

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Junior Suite Premium

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Family Room Standard

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Standard

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Junior Suite Two Double Beds

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite Premium

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite Ocean Front

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Two Double Beds

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite Premium Ocean Front

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double King Size Bed

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Junior Suite Premium

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Junior Suite Pool View Two Double Beds

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Junior Suite Garden View

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Economy

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Premium

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Junior Suite Premium Sea View

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Junior Suite King Size Bed

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite Presidential With Views

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Junior Suite Premium King Bed

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Run Of House

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite Standard

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Junior Suite Luxury

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Statistics & Profile

  • Year of construction : 2007
  • Year of most recent renovation : 2007
  • Total number of rooms : 756
  • Number of floors (main building) : 3
  • Double rooms : 372
  • Junior suites : 742
  • Suites : 14

Barcelo Maya Palace is booked in hotel categories: Business hotels, Hotels with spa, Sport hotels and Family hotels.

Facilities

Most popular facilities

  • Aqua fit
  • Jet ski
  • Diving
  • Windsurfing
  • Sailing
  • Catamaran sailing
  • Canoeing
  • Pedal boating
  • Table tennis
  • Squash
  • Aerobics
  • Fitness
  • Archery
  • Basketball
  • Beach volleyball
  • Bocce
  • Bowling alley
  • Mini golf

Amenities and services

  • Wheelchair-accessible
  • Car park*
  • 24-hour reception
  • Check-in hour from 15:00:00 to 18:00:00
  • Check-out hour from 12:00:00 to 12:00:00
  • Mobile phone coverage
  • Wi-fi* 12 USD Per unit/night
  • Car hire*
  • Valet parking*
  • Airport Shuttle
  • Room service*
  • Laundry service*
  • Launderette
  • Medical service*
  • Babysitting service
  • Multilingual staff
  • 24-hour security
  • Bellboy service
  • Air conditioning in public areas
  • Smoke detector
  • Hotel safe
  • Currency exchange facilities
  • Lift access
  • Shop
  • Garden
  • Terrace
  • Concierge
  • Gym
  • Newspapers
  • Luggage room
  • Clothes dryer
  • Private beach area
  • Towels and bed linen*

Activities

  • Aqua fit
  • Jet ski*
  • Diving*
  • Windsurfing
  • Sailing
  • Catamaran sailing
  • Canoeing*
  • Pedal boating
  • Table tennis
  • Squash*
  • Aerobics
  • Fitness
  • Archery
  • Basketball
  • Beach volleyball
  • Bocce
  • Bowling alley*
  • Mini golf
  • Surfing*
  • Tennis
  • Golf practice facility*

Health and beauty

  • Sauna
  • Steam bath
  • Hot tub
  • Turkish bath (hamam)
  • Solarium *
  • Massage*
  • Spa treatments*
  • Hairdressing salon
  • Beauty salon*
  • Spa centre* from 09:00:00 to 18:00:00

Business

  • Conference room
  • Meeting room
  • Business centre
  • Audio-visual equipment rental*

Restaurant service

  • Bar
  • Restaurant : 6
  • Non-smoking area
  • Smoking area
  • Poolside snack bar
  • Swim-up bar
  • Air conditioning in Restaurant

Entertainment

  • Outdoor freshwater pool : 3
  • Children’s swimming area : 1
  • Sun loungers
  • Parasols
  • WaterSlides*
  • Children playground
  • Kids’ club
  • Entertainment programme for adults
  • Entertainment programme for children
  • Casino*
  • Theatre / auditorium
  • Game room
  • Nightclub
* Some services shall be paid at the establishment

Popular Room facilities

  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible

Meals

  • Breakfast
  • Breakfast buffet
  • Buffet lunch
  • Buffet dinner
  • À la carte dinner
  • Gluten-free meals
  • Snacks

Tripadvisor Reviews

Tripadvisor traveller rating

18487 reviews

Traveller rating

Excellent
12079
Very good
3296
Average
1545
Poor
748
Terrible
819

Rating summary

Location4.4
Sleep Quality4.2
Rooms4.4
Service4.3
Value4.1
Cleanliness4.6

Recent Tripadvisor reviews

Inspire211466

 

Wont be going back!!!!

30 Sep 2025
The property itself was very large containing 3-4 individual resorts with access to all with the exception of the adults only. Overall Maya Palace was very nice very clean. However , other than the physical appearance we were highly disappointed , and wont go back. Staff other than the bartenders, and some restaurant personnel, saying hello was an effort to nothing at all. Been to other resorts where we were beat to the punch with a simple hello or "ola" We upgraded our stay to the premier package which offered a free bottle of champagne and fruit to our room on arrival. After three and attempts, asking , and one failed promise it took four days to receive this offer. Pool side at Maya Palace, there was little to none pool activities to participate in. There was no food service ( barbeques, food delivery pool side or at the beach) like some other properties do. WE basically had to walk down to another resort on property to get pool side bartending service, ( and that itself was minimal. Restaurants at maya palace, other than the steak house ( which was fantastic!) was ok to not impressed. No options to try an additional options off the menu ( other than what you ordered) like some other resorts offer. We even tried to order a " to go" item or box for left overs to take back to the room for a guest in a party who was ill one evening. answer was NO. Room service was minimal , and once delivered , chicken sandwich was half cooked. Seaweed, may have been the season, but seaweed control was very poor along beach. sand on beach was not powder white sand but packed white sand( no biggie there, but not what they describe) water beach side was very rocky so bring water shoes. The majority of the activities that took place were at the other resorts. So if you like to walk , you'll enjoy the walk beach side , or they do offer free double decker bus transportation between resorts. No atm service, in american dollars, or pesos! at any of the resorts, ! so bring plenty of cash. Shows at night were nothing to write home about or share memories with friends of family. If this sounds to "picky" its's only because we've been to other resorts in Mexico where we've been blown away by everything! Mexico is a beautiful place, so if your expecting to be blown away on vacation, this is definitely not the resort to choose. Its a great cheap get wawy resort, but definitely not a 5-star!!!

Jet26179278518

 

Relaxation

30 Sep 2025
We came for our 10th Visit.We Love Barcelo you make us feel Special ❤️....Your Employees are Top notch very kind and Helpful We look Forward to our Next trip

lugoh20water

Florida

Can't wait to return!

30 Sep 2025
This resort is beautiful! It has so much to offer, the staff here is amazing, the choices of restaurants and things to do are incredible. It's a small city of its own. They even have buses that run consistently throughout the facility to go from one resort to the next. Casino, theater, everything! I look forward to my return.

More Hotel Information

To take into account

  • Deposit on arrival
  • Identification card at arrival
  • Non-smoking establishment

Cards accepted

  • American Express
  • MasterCard
  • Visa
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Room

Adults
(18+)
1
Children
(0-17)
0
Children's ages at time of return