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Barcelo Maya Palace

Riviera Maya, Mexico
5 out of 5
Approx hotel star rating
Based on 18890 reviews

1 / 73

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Official Description

This hotel  is a magnificent luxury resort, boasting fantastic all-suites rooms featuring an elegant Colonial style including world-class amenities with open views to the sea. Located in one of the world's most beautiful beaches in the Riviera Maya, this amazing complex provides 24h unlimited services and offers a wide range of leisure and entertainment facilities that will make guests experience an unforgettable holiday. All rooms offer luxury details and comfort to guarantee an extraordinary guests' experience. Hotel dining options include 6 restaurants, offering all with a view of the Caribbean Sea. Sports and entertainment activities are also available. Cancún International Airport lies some 79 km away from the hotel.

Amenities

  • Aqua fit
  • Jet ski
  • Diving
  • Windsurfing
  • Sailing
  • Catamaran sailing
  • Canoeing
  • Pedal boating
  • Table tennis
  • Squash
  • Aerobics
  • Fitness
  • Archery
  • Basketball
  • Beach volleyball
  • Bocce
  • Bowling alley
  • Mini golf

Room Prices & Availability

Rooms

1 / 3

Junior Suite Junior Suite Pool View Premium Level

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Junior Suite Standard

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Wi-fi
  • Room size (sqm) : 65
  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More
1 / 3

Junior Suite Junior Suite Ocean Front Premium Level

Facilities

  • Room size (sqm) : 45
  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More
1 / 3

Junior Suite Junior Suite

Bedroom : King-size bed 150-183 width (1 unit) or Double bed 131-150 width (2 units)

Facilities

  • Room size (sqm) : 45
  • Wi-fi
  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Junior Suite Premium Ocean Front

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Standard

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Junior Suite Premium

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Family Room Standard

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Standard

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Junior Suite Two Double Beds

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite Premium

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite Ocean Front

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Two Double Beds

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite Premium Ocean Front

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double King Size Bed

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Junior Suite Premium

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Junior Suite Pool View Two Double Beds

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Junior Suite Garden View

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Economy

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Premium

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Junior Suite Premium Sea View

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Junior Suite King Size Bed

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite Presidential With Views

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Junior Suite Premium King Bed

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Run Of House

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite Standard

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Junior Suite Luxury

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Statistics & Profile

  • Year of construction : 2007
  • Year of most recent renovation : 2007
  • Total number of rooms : 756
  • Number of floors (main building) : 3
  • Double rooms : 372
  • Junior suites : 742
  • Suites : 14

Barcelo Maya Palace is booked in hotel categories: Business hotels, Hotels with spa, Sport hotels and Family hotels.

Facilities

Most popular facilities

  • Aqua fit
  • Jet ski
  • Diving
  • Windsurfing
  • Sailing
  • Catamaran sailing
  • Canoeing
  • Pedal boating
  • Table tennis
  • Squash
  • Aerobics
  • Fitness
  • Archery
  • Basketball
  • Beach volleyball
  • Bocce
  • Bowling alley
  • Mini golf

Amenities and services

  • Wheelchair-accessible
  • Car park*
  • 24-hour reception
  • Check-in hour from 15:00:00 to 18:00:00
  • Check-out hour from 12:00:00 to 12:00:00
  • Mobile phone coverage
  • Wi-fi* 12 USD Per unit/night
  • Car hire*
  • Valet parking*
  • Airport Shuttle
  • Room service*
  • Laundry service*
  • Launderette
  • Medical service*
  • Babysitting service
  • Multilingual staff
  • 24-hour security
  • Bellboy service
  • Air conditioning in public areas
  • Smoke detector
  • Hotel safe
  • Currency exchange facilities
  • Lift access
  • Shop
  • Garden
  • Terrace
  • Concierge
  • Gym
  • Newspapers
  • Luggage room
  • Clothes dryer
  • Private beach area
  • Towels and bed linen*

Activities

  • Aqua fit
  • Jet ski*
  • Diving*
  • Windsurfing
  • Sailing
  • Catamaran sailing
  • Canoeing*
  • Pedal boating
  • Table tennis
  • Squash*
  • Aerobics
  • Fitness
  • Archery
  • Basketball
  • Beach volleyball
  • Bocce
  • Bowling alley*
  • Mini golf
  • Surfing*
  • Tennis
  • Golf practice facility*

Health and beauty

  • Sauna
  • Steam bath
  • Hot tub
  • Turkish bath (hamam)
  • Solarium *
  • Massage*
  • Spa treatments*
  • Hairdressing salon
  • Beauty salon*
  • Spa centre* from 09:00:00 to 18:00:00

Business

  • Conference room
  • Meeting room
  • Business centre
  • Audio-visual equipment rental*

Restaurant service

  • Bar
  • Restaurant : 6
  • Non-smoking area
  • Smoking area
  • Poolside snack bar
  • Swim-up bar
  • Air conditioning in Restaurant

Entertainment

  • Outdoor freshwater pool : 3
  • Children’s swimming area : 1
  • Sun loungers
  • Parasols
  • WaterSlides*
  • Children playground
  • Kids’ club
  • Entertainment programme for adults
  • Entertainment programme for children
  • Casino*
  • Theatre / auditorium
  • Game room
  • Nightclub
* Some services shall be paid at the establishment

Popular Room facilities

  • Hairdryer
  • Individually adjustable air conditioning
  • Wheelchair-accessible

Meals

  • Breakfast
  • Breakfast buffet
  • Buffet lunch
  • Buffet dinner
  • À la carte dinner
  • Gluten-free meals
  • Snacks

Tripadvisor Reviews

Tripadvisor traveller rating

18890 reviews

Traveller rating

Excellent
12326
Very good
3362
Average
1583
Poor
768
Terrible
851

Rating summary

Location4.4
Sleep Quality4.2
Rooms4.4
Service4.3
Value4.1
Cleanliness4.6

Recent Tripadvisor reviews

G674CAbriand

Saint Joseph, Missouri

Excellent resort. We cannot wait to come back

31 Mar 2026
The accommodations and grounds were clean and vibrant. The staff were friendly and attentive. Overall a great resort. This was our second stay and we look forward to more in the future.

andrewschaefer701

 

Good

31 Mar 2026
Had a great time with our family at this resort we enjoyed hanging out at the pool all day. We also enjoyed the spa and the jet scan in parasailing that we did.

F9568IWkeithj

 

Great food, poor communication of amenities, rocky beach, shameful rip-off prices at the shops

31 Mar 2026
I liked this resort for the most part, the food was above average and the drinks were good quality. The grounds and the rooms were also of very good quality. The pools are shallow but excellent, but unfortunately the beach is very rocky in places. The biggest problem here is that they don't communicate the amenities of the resort very well at all. They don't tell you what is available and where or what the requirements are. For example: The free to use snorkel gear is on the other side of the resort. The resort is VERY large. We walked halfway across the resort only to be told that they required $20 USD, each, in CASH as a deposit to be returned to you when you return the gear. A very long walk only to be turned away, the pain of which could have been slightly eased if we had taken the bus, if we had only known of it's existence before the second to last day of our stay. There was much more like this, having to discover what you didn't know even existed because they are not properly communicated by anyone or anything written down anywhere. Another very big problem with this place is the pricing of items in the shop, the most shocking of all was the price for sunscreen. I am not joking when I tell you it cost $54 for a single can of name brand spray-on sunscreen. That is not a typo, $54. I am writing this in March 2026, not in 2056 or 2126. They wanted $54 for a single can. A two pack of these costs $14 at home in Minnesota in 2026 AD. It's absolutely disgusting and shameful for them to charge that much. Speaking of prices, not related to this particular establishment and not their fault (I assume, I don't know who owns these businesses, could be the same people for all I know) but the prices at the Cancun airport are just as disgusting and shameful, if not more so. $28 for a not-at-all-gourmet cheeseburger. $18 for a single shot of whisky (or as I call it, because of my crippling flying anxiety, "Flyin' Juice!"). (Side note: If you're anything like me, and I know I am, you need a few of those before your flight (and a couple during) in order to be able to lay back quietly and listen to music during your flight instead of sweatily clutching your chair imagining your imminent, violent death for 4-1/2 hours). I will pack differently next time. But next time will not be in or anywhere near Cancun. I would sooner go to every single Disney/Universal/Sea World theme park then step another foot in this area. They are no less of a tourist trap.

pebbles2026

 

Great stay

31 Mar 2026
I took my family of 7 and it was a blast! It was a clean beach, no street vendors bothering us. Staff was good, rooms were clean and maintained every day. I used the concierge daily for activities that she messaged me through WhatsApp and we always were taken care of with transportation to and from excursions. The kiddie pool was shallow and so older kids than 13 couldn't play there. We would love to go back.

A3146FMjackd

 

Hacienda

31 Mar 2026
Mauricio Gomez was my server at the buffet. He was very kind and gave my friends and I a great service.

More Hotel Information

To take into account

  • Deposit on arrival
  • Identification card at arrival
  • Non-smoking establishment

Cards accepted

  • American Express
  • MasterCard
  • Visa
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Room

Adults
(18+)
1
Children
(0-17)
0
Children's ages at time of return