Bay Gardens Marina Haven

The first thing you need to be made aware of if booking this hotel is the transfer from the airport is 2.5 hours around windy roads, up and down the mountain in a minibus. We recently stayed at this hotel in a ground floor room towards the end of the right hand side. Yes, the rooms are basic, but it is a 3 star hotel which I would rate as a good 3 star. The air con is excellent, the shower is good, the bed is large and comfy. Unfortunately there is loud music from a venue next door on Friday nights and Saturday nights but this is out of the hotel's control. It goes on to well after 2am.... The room was cleaned to a good standard. They could do with some signs for the door stating 'Please do not disturb' or 'Please clean the room' as on a couple of occasions the maid came into the room in an afternoon at an inappropriate time. The pool is nice and clean and a lovely temperature, not even cold early in a morning.... unfortunately there are no umbrellas around the pool which is annoying, especially as other Bay Gardens hotels in the area have them. There are plenty of sunbeds as they have recently purchased additional ones. All the external areas are clean and tidy. There is one bar which is outside by the pool. Drinks flow plentiful. Not much seating area. The green rum punch does give a punch.... There is no entertainment as such, just a karaoke night one evening which starts at 4.30pm ! If Shem is on the bar he will start an ad hoc sing night, he loves to sing and dance and the bar is always lively when he is on. Sometimes in an afternoon the music is played too loud when guests are trying to relax so I did have to ask for it to be turned down a couple of times, as no one was by the pool, but I do appreciate it is difficult to please everyone. The hotel was quite quiet when we were there, I doubt even half full. Most people are on a B&B basis but we were AI. the breakfast is buffet with plenty of choice hot or cold. A couple of nights there was a buffet, but mostly it was order from the menu, which was always quite slow from ordering to food being served, even when there were not many people in the restaurant. All the staff are very pleasant. This hotel is not really close to any bars or souvenir shops. It was difficult to get a trip organised. I booked a trip through our rep to be told the day before that it wasn't operating as there weren't enough people, it was only going on the island tour in a jeep. Also the hotel offer a trip to the local town, but again needs 12 people for the trip to go. We used the shuttle bus regularly to go to the other Bay Gardens hotels. The Bay Gardens Hotel and Inn is about 20/25 minute walk away if you fancy a walk. The bus goes about quarter past the hour. We could use our AI at the Bay Gardens Hotel and Inn and all the facilities there. One evening when we went there they had a singer on which was a good night, but even at this hotel, the entertainment is sparse. This hotel is around the corner from the shops so a good location. The BG Beach hotel - we could not use our AI here and had to pay for food and drinks. What was annoying was that we were told that we could not sit around the pool there as it was not fair on their guests. I did though as this hotel was also very quiet. The beach is a public beach so there are hawkers trying to sell their wares, but they don't hassle you. The beds and shades are free. The waterpark was a big let down. It is just some inflatables in the sea - not what we thought it would be. Be wary that the seafloor drops quite a bit when walking into the sea. All in all we enjoyed our week stay at this hotel before moving onto Tobago.

Comfortable, friendly and enjoyable place to stay. Food. This ranges from consistently good to very good. There is always a choice and plenty of it. The speed of service does vary but it didn’t detract from our enjoyment. The bar. Needs a seating area but the drinks are excellent. Rooms. Great a/c, very good showers and comfortable beds. Staff. Always hard working and friendly. Pool. Enough sun beds and close to the bar. Overall . My wife and I really enjoyed our stay.

Worst hotel I’ve ever stayed in. It was more like a motel not a hotel, I wouldn’t want to spend a week there. Staff at Check in - miserable. Nightclub at the back of the rooms playing loud music till 3 / 3,30am On Saturday afternoon sat at the bar for over 20 minutes trying to get a drink staff just walking past and ignored you I would say if you want a holiday hotel This is not the hotel to stay at, There’s a lot nicer hotels around the bay. We got to the hotel late Friday night for a 7 night stay By Saturday night, we thought enough is enough and we checked out Sunday morning to ensure it didn’t ruin the whole weeks holiday

I always enjoy my time, the staff is atentive , respectfull, professional The place is clean , The bar & entertainment r nice . The food is good, for the breakfast there s an extra choice of local food and traditionnal.

We recently stayed at Bay Gardens Marina Haven with high hopes, based on the resort’s reputation. Sadly, our experience was deeply disappointing and distressing, particularly as we were travelling with our young child. From the start, we encountered multiple issues that went unresolved despite raising them with staff repeatedly: • Leaking Toilet: Our bathroom had a persistent leak which damaged some of our personal clothing. Despite reporting this, it was not rectified during our stay. • Noise Levels: Every night, extremely loud music played until as late as 3am. This was completely unacceptable for a family resort and left our 7-year-old child in tears, exhausted and unable to sleep. We did not feel that staff took our concerns seriously. • Late Housekeeping: Our room was not cleaned until 5pm on some days, which disrupted our ability to relax or settle back in the room with our child during the afternoon. No explanation or apology was given. • Unhelpful Staff: Unfortunately, when we tried to raise these concerns, we were often dismissed or given vague promises that someone would “look into it.” We felt fobbed off rather than supported. • Disturbing Incident at the Pool: Most troubling of all, we experienced an incident at the pool where another guest touched our child inappropriately. While we intervened and addressed the matter ourselves, there was no follow-up from hotel staff. This left us feeling unsafe and shaken. This was meant to be a special holiday for our family, but instead, it was stressful and upsetting. We expected far better from a resort under the Bay Gardens brand. We sincerely hope the management takes these issues seriously. Until then, we would not recommend this property to families or anyone expecting a restful and secure stay.