Biltmore Coral Gables

The Biltmore was a last-minute stay after my UM Family weekend was extended to spend more time with my daughter. Our stay started off a bit rocky, but it ended with an exceptional bang of delight. One of the pluses of the hotel was its amenities. We had several dining options, an exceptionally large gym with various high-tech equipment, and a large pool area. However, the pool deck needed some TLC. The ground was covered in excessive dirt from the surrounding beautiful plants and trees, so flip-flops were necessary. The spa was nice, and my massage was very relaxing. The steam room and sauna were also nice and hot. A+ Despite our check-in hiccups, Nicole, the front desk attendant, created an exceptional experience despite the inconvenience we initially faced from her colleagues due to miscommunication and mishaps. She was warm, accommodating, and respectful of the situation. The in-room dining service and room switch were corrected from the food mishap and strong chemical smell of our initial room. I hope they air out that room and the adjoining rooms plus utilize other cleaning products that are deem non-toxic for hotel guests and the enviornment. Nevertheless, upon check-out, we felt happy and content. We also appreciate Sarah for handling the in-room dining promptly and efficiently. To the Valet, everyone was kind and respectful to all guests. I noticed their behavior and I’m glad to see it. I look forward to booking a longer stay next year to enjoy the Sunday brunch and other amazing amenities. I’ll dress for the occasion! Thank you again for an exceptional experience.

Convenient old-world hotel in a beautiful setting when visiting U Miami. The rooms could use a refresh, and the bathrooms are pretty small but nice enough if there are no problems. However, throughout our weekend stay, there were significant issues with the water pressure and hot water availability. Forget about taking a relaxing shower when the water kept changing temperature and the pressure slowed to a trickle and then came back. On Saturday night our room had no running water at all. Nothing from the sinks and the toilet was inoperable after the first flush. Obviously a significant and gross problem. The water was back on Sunday morning but still was not great pressure. It is an old hotel, but there should be running water in the rooms!

We stayed at the Biltmore Miami and absolutely loved every minute of it. The service was top-notch from start to finish, with staff who went out of their way to make our stay comfortable. The pool is massive and absolutely gorgeous – a highlight of the property. Our room was beautifully designed, spacious, and felt luxurious in every detail. This hotel truly exceeded expectations. From the historic charm to the modern comfort, everything was perfect. We can’t wait to come back. A definite 10 out of 10!

• On May 25, 2024, a year in advance, The Biltmore Hotel took $738.62 as a one night deposit from me for a May 2025 University of Miami Graduation and held it, & yet in all that time they did not know that the room I would be given on Thursday evening, May 7, 2025 did not have operable cold and hot water faucets. I guess the maids are oblivious to this fact and one wonders how they clean the room. • The faucets were so hard to turn, I had to have my husband try to open and close them using a towel, for lack of a wrench. We arrived late in the day and had enough time to grab dinner out with our soon-to-be-graduate, and then get ready for her graduation day on Friday. We had a small amount of time on Friday before graduation. The concierge desk was of no help, telling us to go to the front desk. The line at the front desk was quite long, as usual, and we did not have time to wait to make a complaint. I filled out a help ticket on the website regarding the faucets but never heard from anyone. Later on we were told by non-english speaking staff that the toilet was clogged when we went back to the room. That made no sense. • On Saturday morning, while we were still hotel guests, HOURS BEFORE WE CHECKED OUT, we went to the pool and were basically turned away because there were no chairs available. The response from the pool attendant was a shrug of his shoulders and the remark of “It’s Mother’s Day weekend”. That is a completely unacceptable response for a hospitality business, much less one that charges a per night resort fee. • But judging by Mr Jeffrey Saylor, Director of Rooms comments, it is of no surprise. In the letter response to our credit card re: our dispute Mr. Jeffrey Saylor states very rudely & arrogantly that “We are glad to know that they found the Loews Hotel in Coral Gables which is a better fit for them”. How dare he make such a comment. He also states that we checked out before The Biltmore could make it right. For his information, we made the Loews reservation a week prior, & cancelled 2 additional days at the Biltmore within the cancellation period. • Upon checking out I brought the issue of the faucets to the attention of the man at the desk who looked at me stone faced. I said will you report this fact about the faucets so that the next guest doesn’t have to deal with this? Again, no real empathy, concern or sense of urgency. • If Mr. Saylor or his team were at all concerned with guest opinions or dissatisfaction he would have had ample opportunity to investigate. He could have responded to my note about Raising a Concern during my stay, responded directly to my note to our booking agent, or contacted us before my dispute and certainly before mid-July after my dispute. He clearly does not care. • Once again Mr. Saylor and the majority of his front facing staff would be better suited at a mausoleum or a museum where hospitality, empathy, courtesy, and a sense of urgency are not paramount. • Graduation was wonderful in spite of this hotel and when and if our daughter returns to UM for her Masters and or Med School we have found a hotel that caters to the living and not the ghosts of a previous time.

I usually don’t leave public reviews, but after being brushed off in person and having my email to the hotel ignored, I felt I had no choice but to share my experience. My wife and I stayed at The Biltmore Hotel from June 5–8, 2025, for our wedding weekend. We reserved five rooms—including a Golf Suite—and paid for a photo permit to take pictures on the grounds. Given the cost, we expected a level of service and care that unfortunately wasn’t delivered. Despite confirming with a staff member that my groomsmen could briefly wait in the designated photo room, I later received a follow-up email with a surprisingly strict and accusatory tone, warning of extra charges. It was enough to make us avoid the space altogether and find an alternative, which added unnecessary stress on our wedding day. Worse, on our final night, we discovered both dead and live bugs (possibly termites) along the window sills and floor of our suite—right next to the bed. It was unsettling, especially after having already stayed there two nights. We took photos and were ready to share them with staff, but no one followed up. The Biltmore’s reputation and setting are beautiful, but our experience fell far short of what we hoped for during such a special occasion. I hope management takes guest feedback more seriously moving forward.