Dear Bliss Hotel Management, I am writing to formally express my disappointment with our recent stay at your hotel in May 2025. Unfortunately, the experience did not meet our expectations in several significant ways. Firstly, the room we were given was in my subjective perception outdated and did not match the images presented on your website. After having a look around your facilities, it seems like we were given the one of the two rooms in the “cellar” directly on the streets with a view to the breakfast/Dinner location, which does not allow us to leave the curtains open… In my opinion the Price performance does not match with the circumstances given. The difference between the advertised experience and the reality was stark and for me extremely disappointing. For a rate of €280 per night (!!!) which was one of the most expensive rooms at our stay, we expected more — the price is, quite frankly, outrageous for the quality provided. It is important to mention that we previously stayed at your sister property, Bliss Hotel Praslin, and are therefore aware that your rooms are individually designed. However, the difference in quality, amenities, and overall comfort between the two locations is immense. While we thoroughly enjoyed our time in Praslin, the Mahé property fell far short in comparison and did not deliver the same standard or welcoming atmosphere. Additionally, the air conditioning unit was loud and disruptive, and the room had a very unpleasant smell, as if someone had smoked inside and the odor was merely masked with a strong air freshener. This causes headache and made our stay uncomfortable from the beginning. On top of that, the towels provided in the room had a musty, moldy odor, which gave the impression that they had not been properly cleaned or stored. Moreover, the Wi-Fi in the room did not work at all, despite being advertised as available! I was dependent on a stable connection for work purposes, and it was more than frustrating that the connection was unstable at all times — in fact, it was completely unusable. This is simply unacceptable. We also spoke with our neighboring guests, who shared our frustration and were equally disappointed by this issue. Even after a few complaints at the reception the connection problem could not be solved. Another point worth mentioning is the situation at the beach. There are far too few cabanas available, and every single one of them was already “reserved” with flip-flops and towels well before breakfast… This kind of behavior should not be tolerated by the hotel, as it disadvantages other guests and creates unnecessary frustration. Unfortunately this is the first hotel where I am glad to only stay for one night… Sincerely, Room 12