BLU PINE Villa & Pool Access

Lovely hotel. Reception area is airy and we were greeted by friendly staff. We booked a swim up room. Room was large, with large bathroom and bath and shower. Door opening onto large terrace and then swimming pool was wonderful. We had breakfast included in our stay. Reasonable selection. It is a walk to the main strip but manageable. Good choice of restaurants within vicinity. Small supermarket within walking distance.

We stayed for 5 nights in tropical villa suite 105 it was spacious very modern & clean.Staff were very friendly & helpful We had meals at the pool bar which were excellent . There is a small but well appointed gym for the energetic. It’s set in a quiet location only 5 minutes walk to lots of bars & restaurants, with kata beach around 10 minutes. We would definitely stay here again.

Stayed here a few nights, very dated rooms.Air con is awful, swim up pool is 0.6m deep and mucky. I would find another hotel. Staff are friendly though so credit to them they do there best.Not a lot else to say but i need 200 words sooooooooooooo

I recently had a disappointing experience with the customer service at this hotel, which left much to be desired in terms of compassion and flexibility. Several weeks prior to our stay, I encountered an unforeseen issue with my visa. Understanding the situation, I reached out to the hotel, hoping for a possible refund or the option to reschedule our visit. Despite my understanding of their non-refundable booking policy, the hotel's inflexibility in accommodating a request to adjust the booking dates was disheartening, especially given the extraordinary measures I was taking to resolve my visa issue, including traveling to another country. When I communicated the progress of obtaining the visa and our commitment to staying at the hotel, albeit on a later date, the response I received was cold and formulaic, emphasizing their cancellation policy without a hint of empathy or basic courtesy like a simple greeting. Their reply starkly reiterated the policy: any failure to arrive as scheduled would result in a 100% charge of the booking value, with no possibility for amendments or modifications. This response was particularly jarring after the strenuous efforts and the personal ordeal I had undergone, including an 18-hour flight, only to be denied entry and sent back. A more dignified, understanding approach, even if the policy remained unchanged, would have been greatly appreciated. It's crucial to remember that behind every booking, there's a human story, and a little empathy goes a long way. Given this experience, I am deeply disillusioned with the hotel's approach to customer service. Before even setting foot on the property, if this is indicative of how guests are treated, it raises serious concerns about the level of hospitality and care one might expect during their stay. In the realm of hospitality, where service and human connection are paramount, the hotel's approach was not only disappointing but also a stark reminder of the importance of choosing accommodations that value their guests.