Blue Lagoon Village

Further to checking into the hotel on the 7th of October 2025, I wish to express my extreme disappointment with both the room we were allocated and the overall standard of service we received during our stay. Unfortunately, our experience fell far short of what I would expect from a five-star establishment. As part of a larger group, the receptionist initially suggested that we view the two-bedroom family room since there were five ladies in total. However, we had already paid in full for two deluxe twin rooms with sea views, and upon inspection, it was immediately clear that the family room was not suitable for our group. It offered only one wardrobe, one bathroom, and no sitting area - wholly inadequate for five adults. My daughter, my 85-year-old mother, and I, who were staying for 11 nights, were placed in the a twin room. Given my mother’s age, allocating us a room with a shower located inside a bath, with very limited accessibility, was extremely inconsiderate. A quieter and more accessible room would have been far more appropriate for three adults with no children, yet instead, we were placed in a high-traffic area where people, children, and buggies passed constantly. Two days later we were offered an accessbile room which was immediately apparent that this was a downgrade: it was designed for two adults and one child, with a much smaller balcony (two chairs only), no sitting area, no vanity space, and minimal bathroom storage. By this stage, the entire experience had become quite distressing, and we decided to remain in our original room. It was also clear from the number of vacant rooms across the resort that availability was not an issue, particularly as it was not high season. Sadly, the situation worsened when my mother suffered a serious fall while attempting to get into the bath to use the shower. She injured her ribs, badly cut her knee, and bruised her hand. Thankfully, the first aider on site assisted in cleaning her wounds, and we arranged for painkillers and anti-inflammatories. This incident could have been avoided entirely had we been allocated a room appropriate to her needs. Housekeeping standards were extremely disappointing. We had to call four separate times to have our room sprayed for ants, which was both unpleasant and unhygienic. Despite this, the room was never cleaned properly. Basic amenities such as soap were not replaced, and we repeatedly had to request fresh towels. On one occasion, a visibly dirty towel was folded and left in our room for reuse, behaviour that is simply unacceptable in any hotel, let alone one claiming five-star status. This entire experience caused my elderly mother significant distress, at a time when she had been hoping for a peaceful and restorative holiday. Instead, she was left upset and physically injured, ultimately wishing to return home early for the rest she had intended to find with you. I am sharing this feedback not only out of disappointment but out of genuine concern that no other guests , particularly those with elderly family members, should have to endure such an experience in a hotel of your standing.

This place is amazing! We have a 4 year old and Blue Lagoon was perfect. It is very isolated but we knew this and it was fine. It is so big that you can always try a different place for a drink. We paid for the ‘frontal’ sea view and so were in block 4000 and this was perfect. Easy to nip back to the room at dinner or from the little kids pool. The hotel kids club was fab - they made our son feel very welcome and he loved seeing them around the resort and at the evening entertainment and they would always take the time to speak to him and knew his name which was lovely. Also used the Tui kids club and this was great as well - great to have the option of 2 clubs. Food was great - the buffet restaurant is huge. The italian was lovely. Entertainment was good- it was outdoors as well which was nice and didn’t have to use mosquito spray at all. Live singers in the bar near reception as we,k when you wanted a break from the show. You can call buggies to take you round which is great. The water park is good but wish it was closer to the main resort and there was the same standard of bar there. There’s just a little bar that’s miles away from the kids pool doing beer so if you want a drink and you are on your own, you have to get your kids off the slides and even then, there isn’t all the options of drinks. Much better at the other pools where you have bar service to your lounger! Would definitely return and recommend to anyone who has smaller children. We did the TUI pirate ship excursion which was fab- face Painting bandanas and sword fights!

We got married here last Friday… the last wedding of the season!! We couldn’t have wished for a better lady to help organise our special day we couldn’t big Jasmin the wedding coordinator up anymore! This lady was made for the roll! Down to every last detail she made sure it was perfect! Nothing was a problem we could go to her at anytime with any question or any request she made sure our day was perfect! Thank you so much!

Not worth the money. Poor food/drinks, service, cleanliness and entertainment in comparison to other hotels in the same price class. Trying to keep it short. Very disappointed as we expected way more for this price. Only plus is the location. Evening entertainment done by 22.30, and the shows are done by the animation team, who do not appear to be professional singers and dancers.. it also repeated on a weekly schedule... made the evenings quite boring..