This was our third visit to this hotel, a numbers of years since the last. Although not stunned previously, we thought it a safe bet with young children and knowing what we'd get, and swung by an extended kids pool area since last time. Gutted that having asked Tui specifically to help us find a resort where the pools would still be heated in October, they were all freezing and it sounds like they hadn't been heated the whole season. While the kids could stand the temperature in the pools for short periods we're clearly not made of stern enough stuff. Fortunately the outside temperature meant we weren't desperate for cooling dips. Perhaps being so late in the season (late October), there was a lot of overdue cleaning, some dangerously so - around the edge of the kids pool in the main area, and around the steps into the main pool, the paving was very greasy and slippery, with many kids taking a tumble and lots of tears. We knew the food could be a bit samey, but this time it seemed a lot more so, particularly for the kids. And as usual a number of dishes untouched so a complete waste of food. What is it about Greek hotels that they struggle to design showers that don't flood the rest of the room? We were having to sweep water into the drain in the middle of the floor every time. All it needs is a slight lip under the door. Other disappointments: - cleaner regularly leaving other patio doors unlocked - rooms incorrectly numbered on fire drawing in room - not a great advert for their safety policies - supplies in shop very run down late in season - fridges almost empty - machines for kids in the arcade not working, or swallowing money with no sign of life - tatty furnishings including burnt and torn lamp shades, and sheets too small for the mattress depth so wouldn't stay tucked in The place looks great but look closer and the original areas need quite a bit of TLC, and the pools heating. We won't be gambling on Bleu Lagoon Village again.