Bobocabin Kintamani

They asked me three times to write a review, so here is my honest one. I’m giving 1 out of 5. It's for the outdoor bathtub, and for the staff. The bathtub is genuinely great. Hot water works perfectly, and the lake and mountain view is beautiful. The staff are also friendly and quick to respond. Now the problems. I rarely complain when I stay somewhere. But not this time. The aircon kept shutting down. When it was on, it didn’t even cool, just blowing air. It shut down twice on the first afternoon, then again in the middle of the night. I was too tired to complain at that point. The cold kintamani weather helped a bit, although the room still felt stuffy. After hiking Mt. Batur the next morning, all I wanted was a comfortable room to rest in. The aircon wouldn’t even turn on. My wife called for help, they fixed it, and not long after, it broke again. Four complaints just for the aircon. The door lock kept getting stuck in a locked position, so the door couldn’t be properly closed. Another complaint. The bathroom door seal was broken. After one shower, water flooded into the room. I ended up mopping the floor with the bathroom mat. The soap dispenser was also broken and kept leaking until it ran out. After all those complaints I made, I was honestly still willing to let it go. Then here's come the most annoying thing. The receptionist said the manager wanted to talk to me. He asked about my stay, listened to all the issues, apologized, and then offered a compensation. Guess what? A 65 gram pack of Chitato for my daughter. That’s it. A 12,000 rupiah snack. After all those problems, that wasn’t compensation. It felt like a joke. If that’s the best the management can offer, it would have been better not to offer anything at all.

Very good location, nice experience for family. The comunal space is the best view to catch the sunrise

One of the best cabin hotel experiences i have ever had so far. First and the foremost, the scenery surrounding the cabin area is spectacular! The hotel is perched on a cliff overseeing Lake Batur and Mount Batur. The cabin is small and cute, but super comfort. Air conditioning is cool and good. Room layout design js super minimalist but comfortable. The bed is positioned just by the window with direct view toward the lake and the mount below. Food service is minimalist, don't expect live kitchen like in city hotel here, because the logistical barrier to establish such a service will costs customer a lot in cabin price. Still, we can order frozen food which they will heat or we can directly Barbecue on our own on the personal grilling pit located just outside the cabin. Indah, the front office staff is super friendly, genuine, and helpful. The downside is that the access to this edge of the cliff, is not usual. It's almost like a "dirt trail" thing. But it is okay , since the spectacular scenery rewards the difficult access to the place. Another downside is the house flies. The flies are not the problem unique only to this hotel. All hotels/cabins in the lake area have this flies problem too, i hope Bobocabin can put more "Pest Control" effort to deal with this flies problem. Their current pest control measure is installing mosquito/fly screen on every door, which is enough to prevent any fliy entering the room, but still can be improved. When we leave the mosquito screen open for too long, the flies will enter and accumulate in the room. I definitely will come back to this place and recommend to other people. Extra note: Joko the cat, who is the front office manager is super cute too. Beware, don't be naughty, or Joko will want you to scratch his neck and back.