Currently staying at this lovely looking hotel Came back to our room yesterday at 9 pm after being out all day on our first night of three staying here. Room was not cleaned , towels not replaced , no new coffee - Zero service . After a long hot day in Florida we called reception to ask why our room was not serviced , to be told coldly - well you did not request it to be cleaned . So this hotels policy but never explained to us or even told to us was that if you stay here you have to request , cleaning , new towels or coffee , despite paying for these things. The attitude of the reception lady was terrible when we explained nobody had told us as she said - well there is a sign you need to hang on your door to request . No there was no sign in our room or on our door . At 9.30 at night we had a bundle of towels delivered and a sign to hang on the door requesting service . No room service or apology . Felt like we’re were kids being told off for inconveniencing the reception lady who was just sat behind the desk seemingly doing nothing when we arrived .