Capital O Mimi Del Mar, Playa del Carmen

Terrible one! If I could, I will give negative score! You feel the smell of dead fish and the stench of the sludge by the shore! You DO NOT feel SAFE in this hotel! Especially in the bathroom! The ocean view is bulllshitt! Worst experience ever!

Great location and that is it, that is why 2 stars! Never experienced something with such a low standard. Ok , it was standard room we booked, but come on. Nothig worked as it should. We moved after one night. For the same money, we booked an apartament 100 m from the beach, clean, spacious. Will never reccomend to anyone.

Do not use this hotel. We just came back from our second two week holiday there and it was our worst vacation experience ever. This trip ,the owners daughter had taken over the hotel and she is a criminal. To start with our plane was coming into Cancún too late for us to make check in at the hotel. We tried numerous times to get in touch with a real person at Expedia to no avail. We contacted the hotel and she said she could do nothing because it was booked through Expedia. Now Expedia was charging us $248 for a missed booking. When we got to the hotel we had to rent the hotel under my name instead of my wifes to contest the Expedia charges. During our stay my apple AirPods were stolen from our room. I went to the manager and she went to great lengths to tell me that there were only two keys by design so no one other than the cleaning woman could get in and then said that anything I wanted to protect and keep I should have put in the safe. Unfortunately I wanted to keep everything I brought and my luggage wouldn’t all fit in the safe. I showed her on the find my app, the seedy part of town that my AirPods were in and asked if that was where the chambermaid lived. She wouldn’t answer that question. When we got home she told Expedia that we did not show up and we were charged another $1300 for a missed booking. It’s a grimy hotel and the toilets don’t work well but we were willing to put up with it because it’s right on the beach and the prices were decent. Now that it is operated and cleaned by a band of thieves be aware that any money you saved may be stolen from you.

New management much more attentive to the room and hotel side of things fast repairs and always making sure amenities are working properly. Hotel is in good location on the beach the only access is off the beach and there is always a night guard .pool is always clean

My wife and I stayed at Mimi del Mar for four nights for my birthday. We have been coming here for around 10 years and while it is not a 5* resort, it is clean, directly on the beach and reasonably priced. The main reason we return every year is the staff including the office staff. When we arrived in August we found out the Owners daughter and her husband had taken over management in the office and the other guys were let go. Also the chef was gone along with a few other familiar staff. The menu had changed significantly and you could tell it was hurting business at the beach bar and restaurant. A beer now at Mimi is 80 pesos with the surrounding places charging 45-60 pesos. In February of this year you could buy a bucket of 5 beers for 250 pesos (50 pesos per beer), but no promotions anymore. Not affordable to spend a lot of time here. The staff rely heavily on tips, so if there is no business there are no tips. Also moral is low amongst the staff. the second day we were there, the head of housekeeping had a disagreement with new management so they sent her home for the day, leaving nobody to clean rooms. Our room was not cleaned that day, and one of the guys from the bar staff cleaned as many rooms as he could for the new arrivals. Hopefully Gustavo and Mimi notice the decline in business and make a change, otherwise I fear the staff will have no other choice but to look for work elsewhere. I understand things change and am willing to roll with changes, but if the staff leaves we probably wont return.