Capital O Mimi Del Mar, Playa del Carmen

Stunning Mexican vibe direct at the beach. There are a lot of negative reviews and comments about this lovely hotel, which are beyond my experience. From the moment we arrived and only carried our bags maxx 8 meters in the sand ( Entrance is from the beach) , we got welcomed from the night porter Rosandro, which made us feel safe every day and always had a smile on his face, even after a 12/14 hour shift of minding this lovely hotel. The rooms are clean, fresh sheets, towels, toilet paper, every day, plus beach towels and loungers are included as well. All equipment was working without any issue. The location is close to everything you want/need. There was no noise or any sound after 11 pm on none of our 10 days stay, except from the sound of the waves. The community starts every morning to clean up any seaweed, if present. Some days are more, some are less. This is nature, if you don't like it, avoid the season and travel another month of the year ! I can only recommend Capital O Mimi Del Mar if you are looking for a relaxed holiday direct at the beach with a lots of holiday vibes. For the use of your safe box, you get handed a lock without charge, which works perfect. We definitely come here again and can only recommend this wonderful place.

Terrible one! If I could, I will give negative score! You feel the smell of dead fish and the stench of the sludge by the shore! You DO NOT feel SAFE in this hotel! Especially in the bathroom! The ocean view is bulllshitt! Worst experience ever!

Great location and that is it, that is why 2 stars! Never experienced something with such a low standard. Ok , it was standard room we booked, but come on. Nothig worked as it should. We moved after one night. For the same money, we booked an apartament 100 m from the beach, clean, spacious. Will never reccomend to anyone.

Do not use this hotel. We just came back from our second two week holiday there and it was our worst vacation experience ever. This trip ,the owners daughter had taken over the hotel and she is a criminal. To start with our plane was coming into Cancún too late for us to make check in at the hotel. We tried numerous times to get in touch with a real person at Expedia to no avail. We contacted the hotel and she said she could do nothing because it was booked through Expedia. Now Expedia was charging us $248 for a missed booking. When we got to the hotel we had to rent the hotel under my name instead of my wifes to contest the Expedia charges. During our stay my apple AirPods were stolen from our room. I went to the manager and she went to great lengths to tell me that there were only two keys by design so no one other than the cleaning woman could get in and then said that anything I wanted to protect and keep I should have put in the safe. Unfortunately I wanted to keep everything I brought and my luggage wouldn’t all fit in the safe. I showed her on the find my app, the seedy part of town that my AirPods were in and asked if that was where the chambermaid lived. She wouldn’t answer that question. When we got home she told Expedia that we did not show up and we were charged another $1300 for a missed booking. It’s a grimy hotel and the toilets don’t work well but we were willing to put up with it because it’s right on the beach and the prices were decent. Now that it is operated and cleaned by a band of thieves be aware that any money you saved may be stolen from you.

New management much more attentive to the room and hotel side of things fast repairs and always making sure amenities are working properly. Hotel is in good location on the beach the only access is off the beach and there is always a night guard .pool is always clean