It was a terrible experience for our first time to Mykonos. We paid almost $3k a night for the cave room. The first day, we were swimming in the cave pool that we paid for, the front desk called us, said we can not use the pool??!!! We paid almost $3k and they told us we can not use it??!! They gave us a room on the top of the valet area, said the water get their coworkers wet?? Then they should’nt even let ppl stay in that room! This is ridiculous. And then, the first night, the AC was not working, I had to call the front desk to fix it IN THE MIDDLE OF THE NIGHT, SWEATING. Never had this kind of experience in a 5 star hotel. AGAIN, ridiculous. We didn’t complain the next day, BUT! The second night, the AC is not working AGAIN! I woke up 4am in the morning and called them again, they told me “it’s not possible to fix it” like WHAT??!! It’s 5am in the morning. We had to wait for 30 mins for them to fix it in the middle of the night! The next day, we had to talk to someone to complain because these are too much. Katerina, who “tried” to help us, but the most ridiculous part is that she think we are lying???!!! She kept saying they will never call us to not use the pool, and the ac is working fine??!! So did I set up the alarm at 4am just to call them and complain?? This whole experience with the first 2 nights and the customer service were just not acceptable at all. They gave us another room for the 3rd and 4th night, which were fine. We wanted to request the refund at least for the first 2 nights because we’re not paying $5k+ for these ridiculous experiences. We stayed in all the 5 star hotels, this is by far the worst experience ever.