Disappointing Stay – Lack of Communication and Safety Concerns Hotel Condition and Maintenance Issues: The hotel feels run-down and in need of serious maintenance. The doors in the room were squeaky, hard to open, and close, and the layout was confusing with unclear numbering, making it difficult to navigate. Additionally, the lights in the room did not work properly, which added to the inconvenience during my stay. The overall condition of the hotel left me questioning the quality of the facilities. The Monkey Incident and Lack of Communication: The most troubling part of my stay was the monkey incident. When I returned to my room after being out, I found the door wide open. Upon entering, I discovered that a monkey had gotten inside. There was a brief warning in the room about monkeys, but it was not sufficient. The hotel left all the responsibility of understanding the risk to poor signage, without ever mentioning any specific precautions regarding monkeys during check-in or throughout the stay. The caretaker who came to check on the situation mentioned that monkeys could open the sliding doors by themselves, even when locked. This makes me question why guests weren’t more thoroughly informed about this potential danger upfront. What was even more frustrating was the delay in handling the incident. It took almost an hour for anyone to speak with us about what to do next, leaving us in limbo with no clear guidance or sense of urgency. When I accidentally met and spoke with the manager upon checking out, I was initially told the incident would be investigated. Later, I was offered a 50% discount on my one-night stay as compensation. While I appreciate the gesture, it did not even begin to cover the damage caused by the monkey or the distress we experienced. The monkey not only ruined cosmetics and personal items but also caused damage to my laptop, which made the situation even worse. The lack of a timely response, proper communication, and failure to take adequate responsibility for this serious issue was incredibly frustrating. Reception and Communication Failures: Throughout my stay, I had serious trouble contacting reception. Reception calls were never answered, not even when the monkey incident occurred. I had to physically go all the way to the reception myself every time I needed assistance, which added to my frustration. This lack of communication and accessibility made a stressful situation even worse. It felt like the hotel didn’t make any effort to provide timely support or address issues properly. Service and Responsiveness of the Staff: While some staff members were friendly, I found the overall service to be lacking. The response time was slow, and the information was confusing. For example, I was given the wrong directions to a restaurant that’s already closed and moved to another spot.. The hotel’s lack of effort to properly accommodate and address issues was apparent. Renovations and Concerns About Current Operations: The hotel is planning renovations soon, but I question whether they should even be open at this level of operation. With so many maintenance issues and safety concerns, it seems like the hotel is not fully prepared to accommodate guests in a way that ensures their comfort or safety. If the hotel is aware of these ongoing issues, it may be better to close for renovations until it can meet acceptable standards. Conclusion: In conclusion, my stay at this place was disappointing due to poor communication, safety issues, and lack of responsiveness. If the hotel is aware of the monkey problem, it should be communicated properly to guests from the beginning—not left to confusing signs in the room. The response to the incident was slow and unsatisfactory, and the lack of proper customer service was evident throughout. I will not be returning to this hotel and do not recommend it to others.