Extremely disappointed with the experience we had with the Manager at Long Feng, Mr.Deen and feel the need to bring this to the attention of both the hotel and other guests. When we called to make the reservation, we clearly asked Mr. Deen (the manager at Long Feng) several times whether our vouchers and promotions would be valid for the “All You Can Eat Dim Sum.” He confirmed multiple times over the phone that they were valid. Based on his confirmation we proceeded to make our reservation and visit the restaurant. However, after our meal, we were informed that the vouchers were in fact not applicable. This directly contradicts everything Mr. Deen told us earlier. This is not just a simple mistake — it’s a complete failure in communication and accountability on the part of someone who is supposed to be in a position of responsibility. If he wasn’t 100% sure, the bare minimum he should have done was to double-check before giving us a definite answer. Instead, he gave us false information with complete confidence, which led to an embarrassing and frustrating situation for us as customers. Frankly, it’s unacceptable for a manager at a five-star hotel to behave in such an incompetent and careless manner. Guests rely on your managers to provide correct details about promotions etc. I sincerely hope you take this seriously and ensure that issues like this are addressed — both in terms of accountability for Mr. Deen’s actions, and making sure such miscommunication doesn’t happen to other guests. This kind of service is simply not acceptable from a hotel of your reputation.