City Stay Prime Hotel Apartment

Bad Management They don’t Know how talk To costumer Just wasteOf money bad service I will definitely not recommend this hotel They have to change to service to costumers dirty and bad smell in rooms A/C is not working properly u have to pushh them to clean room

The hotel was okay. It was quite pricey due to being National Day weekend. Positives: we had enough space and the cleaner came on Day 2 which was appreciated. However there was a cockroach in our room. Also my friends had to sleep on the sofa on the first night because the AC was too cold in one bedroom and they couldn’t turn it off. We weren’t expecting a lot but things like this made us a bit uncomfortable

This is our 1st time to stay in this place.Great service from the staffs,very accomodating and friendly.Rooms are big and well cleaned.Nice fragrant from all over the place.Well back soon and recommend this place to our friends.Thanksss

!!!The treatment was TERRIBLE AND UNACCEPTABLE!!! This is how we enjoyed your hotel with the help of your 2 Filipina Receptionist. Upon entering the lobby with our family members whom we invited for dinner( the reasons why we stayed at your property in first place) Your Operations Manager - Irish Tadeo without even greeting us, started to mumble to herself saying "Bawal kayo magpapasok ng bisita dito, may handover ako". so we stopped. We asked her is there any problem? She, with her rude, big eyes and very demeaning tone just told us " as per the Dubai policy visitors are not allowed" Working in reputed international hotels, we were quite suprised and taken back, so we asked her to be particular as to which Dubai policy she is referencing to. Because we know very well that if a visitor wishes to visit a hotel guest the reception could grant them entry given that identification card must be provided. BUT. Your Operations Manager said no. And now since she cannot cite whichever Dubai policy she knows, she suddenly change her statement and say that its the "hotel" policy and it is advertised on the website. Guess what, lo and behold upon checking the website the note she is claiming is not even there. So we kindly ask once again " If the previous night, visitors were allowed, given that extra payment was done, why this option is not offered to us especially we are only here to visit and have dinner with the family"? Her response is "no we cannot allow". When we asked her "what if we check out now, since we are not happy with our stay due to the treatment we experienced from the time we checked in to how you deal with us?" She answered " its fine. You can check out but we will not return your money" We hope at least someone can get back to us and clarifiy if certain policies are in place, or their treatment varies depending how much dirhams you are paying them. Anyway, this is just sharing our experience. Thank you Irish Tadeo the best Operations Manager we ever dealt with. Its so unfortunate that City Stay has to bear the poor caliber of employee such as yourself. You are an embarrasment to the accommodating Filipinos and empathetic hoteliers in UAE. Because of you, we were not even able to celebrate the supposedly good news that my sister whom you stopped is expecting a child. Thanks to you!

Family hotel, friendly staff, Very near from Metro and MOE. Lots of restaurants near by, pool so nice and gym are so beautiful,,,,,,, everything was so wonderful for family, alcohol are not serving.. Visitor not allowe..